Keepa Walker
PERTH,WA
Summary
A highly motivated Business Development Manager within the hospitality Industry, with over 2 decades of experience in developing innovative strategies to drive long-term profitability. Proven track record of researching industry and marketplace trends to develop effective marketing solutions. Experienced in Barista development and understanding and exceeding customer's expectations.
Overview
18
18
years of professional experience
Work History
Barista Development and Café Consultant
Coffee Solution
Perth, Western Australia
08.2022 - Current
- Researched industry and marketplace trends to develop marketing solutions and enhance business operations.
- Increased efficiency in the delivery of services through constant evaluation of existing processes and implementation of new strategies.
- Kept up-to-date with industry trends, incorporating new ideas into drink preparation and presentation.
- Implemented sustainable practices such as waste reduction initiatives, contributing to the cafe''s environmental responsibility goals.
State Manager
Dipacci Coffee Company
West Perth
03.2019 - 11.2022
- Maintained thorough documentation of all operations activities, ensuring accuracy in reporting metrics.
- Analyzed data trends to identify potential areas of opportunity or concern within the organization''s operations.
- Negotiated contracts and agreements with vendors/partners on behalf of the organization.
- Assisted in the recruitment and selection process for staffing needs related to operations roles within the company.
Head Trainer and Sales
Bonissimo Coffee
03.2016 - 03.2019
- Handled daily customer service aspects and maintained positive relationships with external customers and partners.
- Processed incoming and outgoing calls for internal and external clients.
- Barista Development
- Customized instruction for diverse learning styles by employing various teaching methodologies in each session.
Owner Operator/Cafe Consultant
Consultant
Perth, Australia
02.2014 - 03.2015
- Fostered an environment promoting continuous improvement empowering employees to identify opportunities for enhancing operational efficiency.
- Expanded product offerings by researching market trends and identifying potential growth opportunities.
- Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
- Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
Manager
Pure And Healthy
Perth, Western Australia
01.2013 - 02.2014
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
Store Manager
Naked Orange Cafe
Mt Maunganui, New Zealand
01.2011 - 02.2013
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
Sales Manager
Pure And Healthy
Perth, Western Australia
01.2009 - 02.2011
- Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
- Increased sales revenue by developing and implementing effective sales strategies.
Cafe Manager
Bodhi Tree Bookstore And Cafe
Perth, Western Australia
03.2009 - 03.2009
- Established a welcoming atmosphere, maintaining high standards of cleanliness and presentation throughout the cafe.
- Managed financial responsibilities effectively, including budgeting, forecasting, and cash handling procedures.
- Fostered a positive work environment through open communication channels and collaborative problem-solving approaches.
- Ensured compliance with food safety regulations by implementing strict sanitation protocols and employee training initiatives.
Head Barista
Aristos Seafood Restaurant
03.2008 - 03.2009
Hospitality Trainer
Career Network
Rotorua, New Zealand
04.2006 - 03.2008
Skills
- Communication Skills
- Service Delivery
- Risk Management
- Leading teams
- Business development and planning
- Goals and performance
- Operational management
- Leadership experience
- Staff Supervision
Timeline
Barista Development and Café Consultant
Coffee Solution
08.2022 - Current
State Manager
Dipacci Coffee Company
03.2019 - 11.2022
Head Trainer and Sales
Bonissimo Coffee
03.2016 - 03.2019
Owner Operator/Cafe Consultant
Consultant
02.2014 - 03.2015
Manager
Pure And Healthy
01.2013 - 02.2014
Store Manager
Naked Orange Cafe
01.2011 - 02.2013
Cafe Manager
Bodhi Tree Bookstore And Cafe
03.2009 - 03.2009
Sales Manager
Pure And Healthy
01.2009 - 02.2011
Head Barista
Aristos Seafood Restaurant
03.2008 - 03.2009
Hospitality Trainer
Career Network
04.2006 - 03.2008
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