Kelly (Jiaxin) Yu
Hope Island,QLD
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure front of house/ bar waitress position. Ready to help team achieve company goals. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Front of House Staff Member
Superwok
08.2023 - Current
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Reduced wait times for customers by efficiently managing tables turnover rates during high-volume shifts.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
Front of House Staff Member
Thai Korner
04.2018 - 07.2019
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
Education
No Degree - High School Student
A.B. Paterson College
Arundel09.2024
Skills
- Order Taking
- Allergy awareness
- Seating arrangements
- Multilingual
- Team Collaboration
- Guest Relations
- Safe Food Handling
- Dining area maintenance
- Multitasking
- Special diets
- Reservation Management
- Wine Knowledge
Certification
- RSA RSG Training
Languages
Japanese
Professional Working
Chinese (Mandarin)
Full Professional
Timeline
Front of House Staff Member
Superwok
08.2023 - Current
Front of House Staff Member
Thai Korner
04.2018 - 07.2019
No Degree - High School Student
A.B. Paterson College
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