Kenneth Maag
Toowoomba,QLD
Summary
I am currently working as a CCO in the Clarence Serco Correctional Centre. Confident communicator with a professional image offering high-caliber presentation and negotiation skills. Special ability to relate warmly with people, easily generating trust and rapport. Strongly motivated to succeed; Enthusiastic and committed to personal and professional excellence. Diligent, conscientious, reliable and honest. Truck driver with experience in the construction industry. Technology Savvy: MS Word, MS Excel, MS Publisher, POS, Adobe Photoshop, Internet & Email. Motivated Caseworker with high-level integrity and strong desire to help resolve challenges. Compassionate and team-oriented individual offering extensive knowledge of services, treatment options and issue resolution methods for [Type] cases. Highly communicative individual identifies issues and make the best decisions regarding course of treatment. Disciplined Caseworker with expertise in data confidentiality and client education and promoting experience working with culturally diverse families.
Overview
15
15
years of professional experience
Work History
Correctional Case Officer
Serco Correctional Centre
01.2022 - Current
- Determined eligibility and suitability for programs by performing client intake interviews and bio-psycho-social assessments.
- Performed discharge planning, placement monitoring, and crisis intervention.
- Created treatment or service plan meeting each client's individualized needs.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Documented progress in treatment plans, educational, and recreational activities and maintained updated case records.
- Monitored case progress for timely completion and compliance with applicable regulations.
Truck Driver
Townes Construction Company
03.2021 - 12.2021
- Maintained daily, legible DOT log book and submitted corresponding documents.
- Completed regular inspections and maintenance actions, as well as basic equipment repairs, to keep equipment operating at peak levels.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Truck Driver, Machinery Operator
Gerrard EarthMoving
08.2020 - 03.2021
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.
Truck Driver, Machinery Operator
B&D Water Carts
12.2018 - 08.2020
- Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
- Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
- Inspected trucks for malfunctions and reported vehicles to management for corrective action.
- Verified contents of inventory loads against Bills of Lading.
Senior Sales Assistant
Harvey Norman
02.2009 - 02.2014
- Provided customers with detailed information about products while learning about personal needs, budget and desires of each person.
- Checked with customers after sales to determine satisfaction and offer additional services such as assembly and warranties.
- Set up delivery and repair appointments based on availability and individual schedules.
- Put together sales contracts, completed documentation, and issued receipts.
- Accepted and processed cash, check, and card payments.
- Assisted customers with prompt and polite support in-person and via telephone.
Education
Firearms Safety And Retention
Asset Training
Nsw03.2023
Cert 4 in Corrections And Immigration
Asset Training
Nsw04.2022
Cert 4 in OHS
TAFE NSW
NSW02.2020
High School Diploma -
Beaudesert State High School
Beaudesert, QLD02.1991
Skills
- Interpersonal Communication Skills
- Conflict Resolution Skills
- Organization Skills
- Ability To Learn New Skills Rapidly
- Client Relationship Management
- Interview techniques
- Investigative abilities
- Cultural Awareness
- Analytical mindset
- Client Engagement
- Highly effective communication
- Issue identification and resolution
Licenses Tickets
- Correctional Case Officer Cert 2
- Heavy Vehicle Driver License. HC/HR
- Certificate 4 in OWHS
- Forklift Ticket
- White Card
- National Firearms License
- National Radiation Ticket
References
- Luke Mckenna Serco Functional Manager ,0422950089
- Arran Foy Supervisior Serco Arran.Foy@serco-ap.com
- Matt Lean, Dozer/Digger Operator, 0408411578
Timeline
Correctional Case Officer
Serco Correctional Centre
01.2022 - Current
Truck Driver
Townes Construction Company
03.2021 - 12.2021
Truck Driver, Machinery Operator
Gerrard EarthMoving
08.2020 - 03.2021
Truck Driver, Machinery Operator
B&D Water Carts
12.2018 - 08.2020
Senior Sales Assistant
Harvey Norman
02.2009 - 02.2014
Firearms Safety And Retention
Asset Training
Cert 4 in Corrections And Immigration
Asset Training
Cert 4 in OHS
TAFE NSW
High School Diploma -
Beaudesert State High School
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