Amongraga Pamungkas
Cowper
Summary
Dynamic professional with extensive experience at Serco as a Correctional Case Officer, excelling in inmate supervision and rehabilitation. Proven analytical mindset and effective communication skills fostered teamwork and problem-solving. Achieved high performance in managing case information confidentiality while ensuring safety and security in a structured environment.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Correctional Case Officer
Serco
06.2024 - Current
- Posted in Neighbourhood 2 as one of the Correctional Case Officer
- Acting up as Supervisor within NH2 or any other Neighbourhood when need it
- Supervising, managing, and supporting inmates while ensuring safety, security, and rehabilitation in a respectful and structured environment.
Custodial Officer
Serco
03.2014 - 06.2024
- Posted in different areas throughout the prison in my 10 years I was in Acacia Prison in WA
- I have experience working with protection and mainstream inmates. From Induction Block and Visit security.
- My first post was in Visit, maintaining security between inmates and publics and also preventing the introduction of contraband into the prison.
Account Receivable
Perth Radiological Clinic
04.2012 - 03.2014
- I was working in a group of nine people, working together to ensure all accounts were paid.
Collection Officer and Manager
Repcol/ Baycorp
04.2005 - 04.2012
- I worked my way up to Officer Manager, from a Collection Officer for multiple companies with various clients with debts
- Ensuring the staffs reach their KPI's, which is their monthly targets.
Education
Certificate IV -
ASPAC Training
Grafton, NSWCertificate III - Correctional Practise
ASPAC Training
Perth, WA10-2015
Graduate Diploma - Marketing
Edith Cowan University
Perth, WA08-2004
Bachelor of Science - Accounting
Edith Cowan University
Perth, WA08-2003
Skills
- Cultural awareness
- Analytical mindset
- Case information confidentiality
- Highly effective communication
- Assessment skills
- Teamwork
- Problem-solving
Certification
- Certificate III in Correctional Practice
- Graduate Diploma of Business (marketing)
- Bachelor of Science (Accounting)
Languages
English
Native or Bilingual
Indonesian
Native or Bilingual
Malay
Professional Working
Timeline
Correctional Case Officer
Serco
06.2024 - Current
Custodial Officer
Serco
03.2014 - 06.2024
Account Receivable
Perth Radiological Clinic
04.2012 - 03.2014
Collection Officer and Manager
Repcol/ Baycorp
04.2005 - 04.2012
Certificate IV -
ASPAC Training
Certificate III - Correctional Practise
ASPAC Training
Graduate Diploma - Marketing
Edith Cowan University
Bachelor of Science - Accounting
Edith Cowan University
Similar Profiles
Martin Cornejo IIMartin Cornejo II
Laborer at SercoLaborer at Serco
Daniel GuerreroDaniel Guerrero
Air Traffic Controller at SercoAir Traffic Controller at Serco
Ellie Louise VousdenEllie Louise Vousden
Prisoner Custody Officer at SercoPrisoner Custody Officer at Serco
SWAPNIL CHAUDHARISWAPNIL CHAUDHARI
Technical Lead at TATA CONSULTANCY SERVICESTechnical Lead at TATA CONSULTANCY SERVICES
Taniya OjhaTaniya Ojha
Care Service Employee at Presbyterian Aged CareCare Service Employee at Presbyterian Aged Care