Desmonda Thorpe
Glendalough,WA
Summary
Compassionate worker with several years of experience in fields such as disability. Well-versed in helping individuals living with disabilities. Knowledgeable about providing daily living support, preparing meals and assisting with personal mobility.
Overview
8
8
years of professional experience
Work History
Support Worker
Key Assets
Perth , Wa
06.2024 - Current
- Provided emotional and practical support to vulnerable children.
- Organised leisure activities for clients in the community.
- Accompanied clients to medical appointments and assisted them with their daily needs.
Disability Support Worker
Companion mental health disability services
Perth , Wa
11.2023 - Current
PSYCHOSOCIAL RECOVERY COACH
Compass care group
, WA
07.2023 - 11.2023
- Counseled individuals, families and groups as part of recovery process.
- Put together list of applicable resources and helped secure necessary referrals.
- Implemented personalized treatment plans and monitored progress.
- Provided court testimony detailing client behaviors, treatment plans and progress according to objectives.
Disability Support Worker
Healthcare Australia
07.2023 - 10.2023
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Assisted individuals in performing wide range of housekeeping functions to develop levels of ability.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Facilitated communication between caregivers and clients regarding current issues or concerns related to client's health status or well-being.
- Planned and prepared nutritious meals and snacks to meet diabetic, low sodium and high protein diets.
- Maintained organized filing system for client records, providing complete documentation of all interactions.
Mental Health Support Worker
Casson homes
Perth , WA
08.2022 - 12.2022
- Provided mental health support services to members and families.
- Helped clients deal with substance abuse, mental illness and other concerns by delivering personalized counseling support.
- Referred clients to external resources for additional support.
- Assisted clients with conflict resolution strategies and anger management techniques.
- Monitored, evaluated and recorded client progress with respect to treatment goals.
- Collected information about clients through interviews, observation or tests.
- Used meditation, play therapy and visualization to support clients in meeting therapeutic goals.
Room Attendant
Crown Towers
Perth , WA
08.2021 - 12.2022
- Interacted pleasantly with clients and guests when performing daily duties.
- Welcomed guests, provided answers to questions, and anticipated guests' service needs.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Responded quickly to guest inquiries and delivered linens and personal care items upon request.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Replaced sheets and pillowcases daily and used hospitality corners on beds to provide extreme comfort for guests.
Support Worker
Enaeline Support Service
Perth , WA
11.2021 - 08.2022
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
Support Worker
Guardian Nursing Agency
Gosnells , WA
11.2021 - 08.2022
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Drove and accompanied clients to appointments, shopping and special events for safety and companionship.
- Collaborated with internal and external providers to obtain patient medications.
- Performed psychosocial assessments to identify barriers in patients to obtain or use medications.
- Performed psychosocial assessments and documented casework.
Youth Worker
Edmund Rice Centre WA
Mirrabooka , WA
01.2022 - 04.2022
- Used calm, positive and encouraging approach with youth.
- Encouraged participants to develop leadership and self-esteem skills through group discussions.
- Modeled positive behavior for residents by providing leadership and positive interactions.
- Provided directions to facility visitors and answered general questions.
- Served snacks to participant groups and leaders.
- Communicated with staff and other volunteers to coordinate services and address concerns.
- Supported children's activities by answering questions, explaining instructions and helping individuals complete tasks.
- Set up and cleaned up after activities.
- Attended training to learn program procedures and policies.
Support Worker
Gracia Care
Southern River , Wa
11.2021 - 01.2022
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Supported clients' social, physical and emotional needs to help integrate into local community.
- Tracked client behaviors, daily activities, new skills and notable incidents for documentation purposes.
- Helped clients develop coping mechanisms, technical abilities and job skills.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Reported concerns to nurse supervisor to promote optimal care.
- Coordinated doctor appointments, exercise, recreation and family visits to maintain schedule.
- Collected and recorded patients' blood pressure, pulse and respirations (TPRs) to evaluate and note basic health status.
- Liaised between doctors and patients about care plans, progress and changing health conditions.
Customer Service Cashier
Spudshed
Ellenbrook , Wa
05.2021 - 09.2021
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution.
- Greeted customers and responded to informational requests.
- Processed credit card, EBT and gift certificate payments in electronic computer systems.
- Counted tills at beginning of shift with start money and balanced and reconciled register, reflecting financial discrepancies, refunds and account deferrals.
- Exchanged and returned items, noting details in company database and placed returned merchandise in bins for restocking.
- Redeemed coupons and cross-sold products to maintain customer satisfaction levels.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Recommended, selected and helped locate and obtain out-of-stock products based on customer requests.
- Greeted customers promptly and responded to questions.
- Maintained work area and kept cash drawer organized.
Door Knocker
Home filteration
01.2021 - 02.2021
- Generated new leads and developed deep client relationships to promote sales.
- Listened to customers to understand needs and put together optimal solutions.
- Assessed customer needs through detailed questioning and presented products to fill those requirements.
- Finalized paperwork for sales and service policies to lock in new customers.
- Collaborated with team to develop effective, winning sales strategies.
- Applied knowledge of consultative and relationship-driven sales techniques to drive new business opportunities with clients.
- Educated customers on product functionality through live demonstrations.
- Developed lists of potential areas and buyers to increase success rates.
- Spoke with 30 potential customers per day in hopes of expanding customer base.
Team Member/ Customer Service Representative
Kmart
03.2020 - 10.2020
- Managed customer conflicts and challenging situations by staying calm and accessing internal knowledgebases to develop strategic solutions.
- Helped members resolve account problems and navigate internal systems to handle routine needs.
- Maintained strong knowledgebase of product options and sales promotions to better serve every customer.
- Kept member service area clean and neat with well-stocked supplies and fliers.
- Offered exceptional customer service to differentiate and promote company brand.
- Reviewed customer account information to determine current issues and potential solutions.
- Handled calls for new sign-ups, service cancellations and cross-selling opportunities.
All Rounder
Dome Coffees
Morley , Wa
10.2019 - 09.2020
- Operated cash register, collected payments and provided accurate change.
- Prepared and served coffee, espresso drinks, blended coffees and teas.
- Greeted guests with pleasant smile and superior customer service.
- Maintained calm demeanor during high-volume periods and special events.
- Maintained clean and organized workspace, enabling coworkers to locate resources and product.
- Memorized official and off-menu coffee and tea preparations.
- Received and accurately processed customer payments.
- Maintained highest standards of conduct and service to support company reputation.
- Educated customers on beverage menu items and provided samples of daily brews.
- Managed morning rush of customers daily with efficient, levelheaded customer service.
- Supported store manager with recruiting, interviewing and hiring baristas.
- Performed minor maintenance and repairs on equipment and handled troubleshooting tasks to keep coffee machines operational.
- Designed and printed menus, recipes and promotions and offers.
Kitchen Cook
KFC
04.2018 - 08.2018
- Created nutritious, visually appealing, innovative and properly prepared and flavored food.
- Developed new recipes based on knowledge of consumer tastes, ideal nutritional needs and budgetary considerations.
- Weighed, measured and mixed ingredients, following recipes to produce quality dishes.
- Sanitized kitchen counters and preparation areas to prevent foodborne illness and cross-contamination.
- Portioned food onto plates, added garnishes and sauces and handed off to wait staff for serving.
Education
Cert IV Mental Health - Cert IV Mental Health
Train Smart Australia
Perth , Wa 10.2022
Duke Of Edinburg
12.2020
Cert 2 Community Service -
Churchlands Senior High School
10.2020
Cert 2 Hospitality -
Churchlands Senior High School
10.2020
Cert 3 Tourism -
North Metropolitian Tafe
07.2020
Newborough Primary School
12.2014
Skills
- Goal Development
- Client Goal Planning
- Team Building
- Computer Skills
- Personal Care
- Peer support
Referee
- Yusuf Aboud
- Phone: 0498619230
- Company: Harry’s House
- Role: support coordinator
- Leticia Bosque-Hamilton
- Phone: +61 478 147 314
- Role: Support worker
- Company: Elba Encorp.
Timeline
Support Worker
Key Assets
06.2024 - Current
Disability Support Worker
Companion mental health disability services
11.2023 - Current
PSYCHOSOCIAL RECOVERY COACH
Compass care group
07.2023 - 11.2023
Disability Support Worker
Healthcare Australia
07.2023 - 10.2023
Mental Health Support Worker
Casson homes
08.2022 - 12.2022
Youth Worker
Edmund Rice Centre WA
01.2022 - 04.2022
Support Worker
Enaeline Support Service
11.2021 - 08.2022
Support Worker
Guardian Nursing Agency
11.2021 - 08.2022
Support Worker
Gracia Care
11.2021 - 01.2022
Room Attendant
Crown Towers
08.2021 - 12.2022
Customer Service Cashier
Spudshed
05.2021 - 09.2021
Door Knocker
Home filteration
01.2021 - 02.2021
Team Member/ Customer Service Representative
Kmart
03.2020 - 10.2020
All Rounder
Dome Coffees
10.2019 - 09.2020
Kitchen Cook
KFC
04.2018 - 08.2018
Cert IV Mental Health - Cert IV Mental Health
Train Smart Australia
Duke Of Edinburg
Cert 2 Community Service -
Churchlands Senior High School
Cert 2 Hospitality -
Churchlands Senior High School
Cert 3 Tourism -
North Metropolitian Tafe
Newborough Primary School