Kristy Wright
Corlette,NSW
Summary
Proven leader with demonstrated leadership abilities and problem-solving acumen. Highly skilled in customer relations and budgeting, adept at fostering staff development and adaptability. Dedicated to applying training, mentoring and morale-building abilities to enhance employee and engagement and boost performance.
Overview
27
27
years of professional experience
Work History
Lending Specialist
Greater Bank
02.2009 - Current
- Collaborated with underwriting team to ensure adherence to lending guidelines while maintaining client confidentiality throughout the process.
- Developed strong relationships with clients, fostering trust and loyalty to maintain a high retention rate of satisfied customers.
- Resolved customer complaints promptly and professionally, resulting in increased satisfaction rates among borrowers.
- Assisted colleagues in managing complex loan applications, expediting processing time and ensuring timely approvals.
- Exceeded monthly lending targets consistently, demonstrating strong sales acumen and commitment to organizational objectives.
- Spearheaded process improvement initiatives within the department, resulting in streamlined workflows and increased operational efficiency.
Assistant Regional Manager
Greater Bank
01.2022 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assessed individual employee performance regularly, providing constructive feedback on areas requiring improvement.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Implemented best practice operations to produce high quality and efficient systems to meet and exceed customer expectations.
- Mentored and coached employees to increase performance and productivity.
Store Manager
Coles Supermarket
10.1997 - 01.2009
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Promoted a safe work environment through compliance with industry regulations and daily site inspections.
- Analyzed sales data to identify trends and adjust inventory accordingly, preventing stockouts of popular items.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Fostered culture of excellence and accountability among staff, resulting in higher employee morale and lower turnover rates.
Education
No Degree - Professional Leaders
Grist Consulting
Sydney06.2022
No Degree - Leadership And Management
Simco Consulting
Sydney03.2016
Skills
- Customer Relations
- Staff Development
- Sales management
- Team motivation
- Problem-Solving
- Adaptability and Flexibility
- Employee Coaching and Mentoring
- Meeting facilitation
- Budgeting and finance
Volunteer work & Music
* Volunteer Work - Mentor as part of the Women's Justice Network that provides support to the lived experience of women and girls affected by the criminal law system.
* Music - Singer/Guitarist in a band.
Timeline
Assistant Regional Manager
Greater Bank
01.2022 - Current
Lending Specialist
Greater Bank
02.2009 - Current
Store Manager
Coles Supermarket
10.1997 - 01.2009
No Degree - Professional Leaders
Grist Consulting
No Degree - Leadership And Management
Simco Consulting
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