Keyana Ivey
Tully
Summary
I am a young 21 year old, with seven years of experience in the customer service field, I have honed my skills and expertise to deliver exceptional service. My background includes working as a checkout attendant and gaining valuable experience in the hospitality industry. Throughout my career, I have developed a strong understanding of customer needs and consistently provided top-notch assistance. Adept at handling various customer inquiries, resolving issues, and ensuring a positive experience for all.
Overview
7
7
years of professional experience
Work History
Front of House Staff Member
Star Group Property Services PL
01.2023 - 02.2025
- Handled cash register transactions for both dine-in and take-out orders.
- Explained menu items, took orders and delivered food courses according to instruction.
- Provided exceptional customer service to ensure satisfaction.
- Assisted with food preparation tasks as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
- Maintained cleanliness of the dining area, ensuring all surfaces were wiped down regularly.
- Worked behind the bar to serve alcohol & drinks for customers
Customer Service Attendant
Teitzels Supa IGA
02.2018 - 12.2022
- Greeted customers and provided friendly customer service.
- Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices.
- Resolved customer complaints in an efficient and timely manner.
- Assisted with stocking shelves, setting up displays, inventory control, merchandising, cleaning the store area.
- Organized merchandise shelves according to company standards for visual appeal.
Processing Worker
Mackays Produce Solutions
10.2021 - 10.2022
- Performed regular maintenance tasks such as cleaning equipment, checking supplies, and ensuring proper operation of machinery.
- Organized work area at end of shift to ensure it is ready for next day's production run.
- Communicated regularly with supervisors regarding progress of projects and completed tasks.
- Attended regularly scheduled safety meetings and upheld protocol for lasting compliance and workplace health.
- Maintained accurate records of daily activities including quantity produced, downtime, and equipment malfunctions.
Education
Tully State High School
11-2021
Skills
- Menu Knowledge
- Reservation Management
- Chemical Handling
- Cleaning and Sanitizing
- Exceptional Time Management
- Dishwashing
- Kitchen Support
- Customer Service
- Memory retention
- Multitasking Abilities
Timeline
Front of House Staff Member
Star Group Property Services PL
01.2023 - 02.2025
Processing Worker
Mackays Produce Solutions
10.2021 - 10.2022
Customer Service Attendant
Teitzels Supa IGA
02.2018 - 12.2022
Tully State High School
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