Keyur Vyas
Brisbane,QLD
Summary
Results-oriented professional experienced in staff training and customer engagement. Skilled in problem-solving and time management, enhancing operational efficiency and team collaboration. Adapts swiftly to new challenges while building strong relationships with clients and colleagues, driving team success and achieving impactful outcomes.
Overview
3
3
Languages
14
14
years of professional experience
Work History
APS 4
Services Austrtalia
Brisbane, QLD
01.2024 - Current
- Executed daily duties with attention to detail and timeliness to support team objectives.
- Collaborated with diverse coworkers to achieve project goals and resolve product issues efficiently.
- Enhanced customer satisfaction by delivering knowledgeable and friendly service.
- Identified customer needs promptly and addressed them efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained current knowledge through ongoing education and training to enhance service delivery.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Recognized by management for providing exceptional customer service.
Bus Operator
Transport for Brisbane
Brisbane, Qld
08.2019 - 12.2023
- Operated buses along assigned routes while adhering to set schedules for timely service delivery.
- Conducted pre-trip inspections to ensure vehicle safety and readiness.
- Conducted visual check of exterior of bus prior to departure to ensure no damage or debris is present.
- Enforced passenger policies to foster a safe and respectful travel environment.
- Provided excellent customer service and addressed passenger inquiries promptly.
- Responded to customer inquiries regarding transit services and schedules to ensure clarity and satisfaction.
- Observed local laws and regulations governing public transportation operations throughout shifts.
Store Manager
Dominos Pizza
Goonellabah
02.2013 - 07.2019
- Managed daily operations of a high-volume pizza store.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Supervised staff recruitment, training, and performance evaluations.
- Established customer service standards, monitoring staff compliance to enhance customer satisfaction.
- Ensured compliance with food safety and sanitation regulations.
- Implemented promotional campaigns, contributing to increased sales and customer engagement.
- Prepared weekly schedules to ensure optimal floor coverage, aligning with fiscal guidelines.
Education
Master's in Professional Accounting - Accounting And Finance
Central Queensland University
Sydney, NSW11-2011
Bachelors of Commerce - Accounting
MSU University
Gujarat, India03-2006
Skills
- Customer service
- Customer engagement
- Regulatory compliance
- Staff training
- Team leadership
- Time management
- Problem solving
- Adaptability
- Analytical and critical thinking
- Calm under pressure
- Communication skills
- Conflict resolution
Languages
Hindi
Professional
English
Professional
Gujarati
Professional
Accomplishments
- Annual Rating- Exceeds Expectations for the year 2025-2026
- Nominated for Best Team Player
Timeline
APS 4
Services Austrtalia
01.2024 - Current
Bus Operator
Transport for Brisbane
08.2019 - 12.2023
Store Manager
Dominos Pizza
02.2013 - 07.2019
Master's in Professional Accounting - Accounting And Finance
Central Queensland University
Bachelors of Commerce - Accounting
MSU University