Khalid Elmi
Perth,WA
Summary
Talented Support Worker focused on improving client lives through high-quality support and patient instruction. Proficient in life, financial and social skills, helping clients integrate into community and live more robust lives. Creative and empathetic assistant with experience with building community and developing social skills through incremental therapeutic techniques.
Overview
11
11
years of professional experience
Work History
Support Worker
Plan and Grow
Perth
01.2024 - Current
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
- Safeguarded client well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
Recruitment Consultant
Robert Half
Perth, WA
09.2022 - 07.2023
- Gained extensive knowledge in data entry, analysis and reporting.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
- Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
- Conducted background checks, reference checks and other pre-employment screenings, identifying candidates to meet hiring criteria.
- Developed and posted job descriptions to various platforms to communicate open position requirements to potential candidates.
- Improved office efficiency by effectively managing internal communications and correspondence.
- Negotiated offers and closed deals to finalize recruitment process and secure best talent.
- Hired employees and initiated new hire paperwork process.
- Coordinated implementation of people-related services, policies and programs through departmental staff.
- Coordinated and scheduled interviews for candidates and hiring managers to meet in person or online at mutually convenient times.
Recruitment Consultant
Aston Advantage
Perth
02.2022 - 09.2022
- Developed and implemented onboarding and orientation programs for new employees.
- Utilized recruitment technology tools and platforms to streamline recruitment processes.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
- Advocated for staff members, helping to identify and resolve conflicts.
- Identified and sourced qualified candidates for open positions to meet organizational needs.
- Managed recruitment process to keep candidates informed about application status and meet organizational recruitment goals.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Networked and built relationships with potential candidates and industry professionals to identify potential candidates, stay informed about industry trends and gain insight into skills and qualifications in demand.
Sales Coach
Invictus United
03.2021 - Current
- Achieved top performance by strategically adapting to rapidly changing, competitive environment.
- Analyzed company training methods and made adjustments to rectify issues, increase efficiency and exceed training goals.
- Coordinated workshops for employees to better understand company mission, streamlining daily activities and aligning worker and company priorities.
- Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, interactive programs and language labs.
- Trained and mentored 5 new personnel hired to fulfill various roles.
Sales Rep
JB Hi-Fi
09.2018 - 02.2021
- Trained and mentored new sales representatives.
- Created professional sales presentations and seminars to effectively demonstrate product features and competitive advantages.
- Developed and delivered engaging sales presentations to convey product benefits.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Implemented marketing strategies and techniques, increasing revenue and customer satisfaction.
- Minimized process lags through strategic sourcing and customer expectation management.
Cashier
McDonalds
01.2016 - 03.2018
- Maintained high standards of customer service during high-volume, fast-paced operations
- Communicated clearly and positively with co-workers and management
- Mastered point-of-service (POS) computer system for automated order taking
- Handled currency and credit transactions quickly and accurately
- Followed procedures for safe food preparation, assembly, and presentation
- Assisted management with inventory control and stock ordering
- Built loyal clientele through friendly interactions and consistent appreciation
- Resolved complaints promptly and professionally
- Cross-trained and coordinated scheduling with team members to ensure seamless service
- Took initiative to find extra tasks when scheduled duties were completed
Cashier
Chicken Treat
08.2014 - 06.2015
- Receive payment by cash, check, credit cards, vouchers, or automatic debits
- Issue receipts, refunds, credits, or change due to customers
- Answer customers' questions, and provide information on procedures or policies
- Supervise others and provide on-the-job training.
Presenter
Roots TV Tech Bench
11.2014 - 05.2015
- YouTube TV host
- Produce and develop online technology TV show
- Promote all new gadgets and technologies online
- Focus on environmental issue products such as solar panel aspects and sustainability
- Editor and producer
- Uploading to YouTube
Volunteer
Salvation Army
09.2013 - 02.2014
- Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints
- Check to ensure that appropriate changes were made to resolve customers' problems.
Education
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Ballajura Community College
Perth, WASkills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Daily living assistance
- Confidentiality and privacy
- Cleaning and sanitizing
- Active listening
- Mobility assistance
- Relationship building
- Behavioral support
Timeline
Support Worker
Plan and Grow
01.2024 - Current
Recruitment Consultant
Robert Half
09.2022 - 07.2023
Recruitment Consultant
Aston Advantage
02.2022 - 09.2022
Sales Coach
Invictus United
03.2021 - Current
Sales Rep
JB Hi-Fi
09.2018 - 02.2021
Cashier
McDonalds
01.2016 - 03.2018
Presenter
Roots TV Tech Bench
11.2014 - 05.2015
Cashier
Chicken Treat
08.2014 - 06.2015
Volunteer
Salvation Army
09.2013 - 02.2014
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Ballajura Community College