Kianah Grace
Horsham,VIC
Summary
Proven Front of House Staff Member with a track record of enhancing customer satisfaction at Cheeky Fox Cafe through exceptional service and cleanliness. Skilled in staff coordination and cultural awareness, adept at fostering a welcoming atmosphere and efficiently resolving customer complaints, significantly contributing to a positive dining experience. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Job Title] position. Ready to help team achieve company goals.
Overview
3
3
years of professional experience
Work History
Front of House Staff Member
Cheeky Fox Cafe
02.2024 - 05.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Played an integral role in resolving customer complaints quickly while maintaining professionalism under pressure situations.
- Trained new staff in front-of-house procedures, customer relations, and cleaning.
- Elevated overall guest experience by skillfully handling special requests and accommodating individual needs whenever possible.
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Assisted servers with delivering food, filling beverages, and retrieving items for guests.
- Upheld company standards for quality, safety, and cleanliness throughout daily tasks, contributing to a consistent dining experience for all guests.
Front of House Staff Member
Guys Coffee
10.2022 - 02.2024
- Established welcoming atmosphere by greeting each guest warmly.
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Collaborated with back-of-house staff to ensure seamless coordination between kitchen operations and guest service.
- Strengthened relationships with regular clientele through personalized interactions and attention to their preferences, fostering a sense of community within the establishment.
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Assisted in building a positive workplace culture through proactive communication, teamwork, and constructive feedback among colleagues.
Kitchen Hand
Hungry Jack's
01.2021 - 05.2021
- Ensured cleanliness and sanitation by thoroughly washing dishes, utensils, and kitchen equipment.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Maintained a well-organized work area by consistently cleaning surfaces and organizing supplies.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Managed time to juggle multiple tasks simultaneously with ease.
- Followed proper handling and sanitation procedures to comply with food safety standards and protocols.
- Contributed to a positive team atmosphere through effective communication with colleagues and supervisors.
Education
High School Diploma -
Murtoa College
Murtoa, VIC12.2023
Skills
- Order Taking
- Greeting guests
- Cleanliness
- Memory retention
- Cultural Awareness
- Allergy awareness
- Money Handling
- Staff Coordination
- Social Perceptiveness
Timeline
Front of House Staff Member
Cheeky Fox Cafe
02.2024 - 05.2024
Front of House Staff Member
Guys Coffee
10.2022 - 02.2024
Kitchen Hand
Hungry Jack's
01.2021 - 05.2021
High School Diploma -
Murtoa College
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