Kim Pattinson
Oakdale,NSW
Summary
At Woolworths Group, I spearheaded compliance initiatives, reducing financial risks through meticulous audits and fostering a culture of ethical business practices.
My expertise in risk management and interpersonal skills enhanced team productivity and compliance standards. I championed continuous improvement, significantly minimizing audit findings and advancing store operations.
I seek a full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
I'm driven to deliver exceptional and professional service to families in need. Committed to coordinating funeral services and offerings seamlessly to simplify funeral and burial process for grieving families.
I am extremely dedicated individual. I'm always flexible to start and finish times and prepared to go the extra mile for my customers. I have experienced a few deaths from a young age which has made me very emphatic to people dealing with grief. I enjoy bringing comfort to people at their time in need.
Since being in the funeral industry I have rediscovered my passion for people and reconnecting with them. I have also learnt some valuable technology skills in the concierge space that will aid when helping our customers. In my life I've had to be resilient and in this field I draw on this resilience to get through the tougher times.
Overview
29
29
years of professional experience
Work History
Concierge
InvoCare
03.2024 - Current
- Supported event planning efforts, contributing to the successful execution of memorable occasions.
- Developed strong relationships with funeral directors and arrangers to have a successful funeral.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Served as a reliable resource for fellow team members seeking guidance or assistance in completing tasks.
- Demonstrated solid attention to detail.
- Offered friendly and efficient service to customers.
- Addressed customer inquiries with timely and professional responses via phone, email and in-person interactions.
Store Services Compliance Officer
Woolworths Group
09.2005 - 03.2024
- Reduced the risk of financial penalties by conducting thorough weekly compliance checklists.
- Ensured timely identification of potential issues by establishing controls.
- Collaborated with teams across the store to address compliance concerns.
- Provided expert guidance on compliance and job functions with other SSCO's.
- Managed relationships with store teams and team leaders outside of the store, maintaining open lines of communication.
- Championed ethical business practices, instilling a sense of corporate social responsibility across all departments.
- Advised senior management on a variety of issues such as rostering, wages, compliance issues and team recognition activities.
- Implemented successful remediation efforts following audit findings, minimizing adverse consequences for the organization.
- Promoted a culture of continuous improvement through ongoing training and developing of my store teams.
- Demonstrated adaptability in response to evolving industry standards, maintaining best practices in a dynamic regulatory environment.
- Responded to employee inquiries regarding compliance regulations and procedures.
- Assisted with internal and external audits. Participated in special projects upon the request of my group manager.
- Prepared and submitted regulatory filings in timely manner.
- Created and maintained compliant work environment.
- Developed and implemented corrective action plans for non-compliance issues. Completed through SSCO weekly compliance checklist.
- Maintained composure in stressful situations, confrontations, interviews and records searches.
- Assisted customers in navigating the store and any enquires that I could help them with, improving overall customer experience.
- Collaborated with team members to develop best practices for consistent customer service.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Conducted training sessions with our leadership team on various aspects of the job including skills development, product knowledge, and procedural updates.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Collaborated with staff members to enhance customer service experience.
- Trained new personnel regarding company operations and policies.
- Sought ways to improve processes.
- Managed timely and effective job functions on a daily basis
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply, ensuring that cash drawers were not over their limit.
- Trained staff on operating procedures.
- Maintained clean and orderly office and amenity areas by stocking the lunchroom,ensuring there was amenities in the team bathrooms, emptying trash cans and wiping down surfaces.
- Increased efficiency and team productivity by promoting operational best practices.
- Cross-trained and backed up other SSCO's.
Duty Manager
Woolworths
01.2005 - 01.2010
- Enhanced team performance by providing ongoing coaching, feedback, and training opportunities for staff members.
- Maintained a safe and secure environment for shoppers and employees.
- Managed staff scheduling for the best coverage during peak hours.
- Collaborated with other department managers to develop strategies for improving operations and shoppers experiences.
- Oversaw inventory management, ordering supplies as needed to maintain adequate stock levels and minimize waste.
- Conducted performance evaluations for team members, identifying areas of improvement and recommending appropriate action plans.
- Coordinated staff training sessions on new systems or procedures, fostering continuous learning among team members.
Bakery Department Manager
Woolworths Supermarket
01.2005 - 01.2008
- Enhanced customer satisfaction by ensuring timely and efficient completion of bakery orders.
- Managed inventory effectively, reducing waste and maintaining optimal stock levels for increased sales.
- Increased store profitability by implementing cost-saving initiatives in the Bakery Department.
- Developed a high-performing team through consistent training, coaching, and performance evaluations.
- Collaborated with other department managers to create cross-promotional displays, driving overall store sales.
- Maintained strict adherence to food safety guidelines to ensure the highest quality products were provided to customers.
- Successfully introduced new product lines that catered to evolving customer preferences while maintaining traditional offerings for loyal clientele.
Cashier
Woolworths
01.1996 - 01.2005
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
- Ensured compliance with company policies and procedures while processing transactions efficiently.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Provided backup support for other departments when needed, showcasing versatility within the retail environment.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Assisted customers with returns, refunds and resolving transaction issues.
- Answered questions about store policies and addressed customer concerns.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Learned duties for various positions and provided backup at key times.
- Worked with floor team and managers to meet wide range of customer needs.
- Responded promptly to requests for assistance, spills and customer inquiries.
Education
High School Diploma -
Ingleburn High School
Ingleburn, NSW12.1998
Skills
- Internal Controls
- Auditing Processes
- Risk Management
- Controls Tests
- Reporting Requirements
- Investigations Skills
- Compliance Reviews
- Internal Audits
- Time management
- Decision making
- Conflict resolution
- Attention to detail
- Interpersonal skills
- Relationship building
- Business acumen
- Continuous learning
- Organizational skills
- Training delivery
- Adaptability
- Team leadership
- Influencing skills
- Problem solving
- Emotional intelligence
- Performance evaluation
- Human Resources Support
- Quality Control
- Fire Prevention and Safety
- Cash Handling
- Customer Service
- Administrative Support
- Excellent Multitasking
- Housekeeping
- Team Supervision
- Conflict Resolution
Timeline
Concierge
InvoCare
03.2024 - Current
Store Services Compliance Officer
Woolworths Group
09.2005 - 03.2024
Duty Manager
Woolworths
01.2005 - 01.2010
Bakery Department Manager
Woolworths Supermarket
01.2005 - 01.2008
Cashier
Woolworths
01.1996 - 01.2005
High School Diploma -
Ingleburn High School
Similar Profiles
Jasmine DarcyJasmine Darcy
Multimedia Designer at InvoCareMultimedia Designer at InvoCare
Michelle HeelanMichelle Heelan
Supervisor/Professional Embalmer at InvocareSupervisor/Professional Embalmer at Invocare
Danielle DobbieDanielle Dobbie
Inventory Officer at InvocareInventory Officer at Invocare