Michelle Heelan
Tonsley ,SA
Summary
Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts and implement company procedures. Excellent communication and listening skills. Provide leadership and vision which drives teams to meet goals. Dedicated Embalmer with a history of meeting company goals, utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
15
15
years of professional experience
Work History
Supervisor/Professional Embalmer
Invocare
Torrensville , SA
03.2007 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
Education
High School Diploma -
Burlington Danes Secondary School
United Kingdom1999
Skills
- Resolving Complaints
- Performance Tracking and Evaluations
- Motivating Performers
- First Aid CPR
- Business Processes and Procedures
- Supervising Employees
Fitness, outdoor activities, foodie, movies, beach, travelling, reading
In a physical demanding job, I've always felt it important to look after and strengthen your core and physique, any fitness is my favourite past time and a great way to unwind and relieve any stresses.
I love domestic or international travel to immerse myself into different cultures and beauty, and to find that work/life balance.
Timeline
Supervisor/Professional Embalmer
Invocare
03.2007 - Current
High School Diploma -
Burlington Danes Secondary School
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