Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

KIM RAMSHAW-LANZA

Coolbellup,Australia

Summary

A compassionate and dedicated healthcare professional with over 15 years of hands-on experience in both community and clinical settings. Known for a respectful and empathetic approach to patient care, with a strong ability to connect with individuals from all walks of life. Brings a solid foundation in medical procedures and terminology, excellent time management, and a calm, adaptable presence in high-pressure situations. Committed to delivering thoughtful, patient-centred care while working collaboratively within multidisciplinary teams.

Overview

22
22
years of professional experience
1
1
Certification

Work History

PATIENT TRANSPORT OFFICER / TEAM LEADER

MEDICAL EDGE AUSTRALIA
07.2022 - Current
  • Providing advanced first aid in pre-hospital and transport settings, including CPR and oxygen therapy.
  • Mentoring ECU Paramedic students during their 40-hour practicum placements; observing and reporting on performance.
  • Leading and coordinating shift teams to ensure timely, safe, and efficient patient care and transport.
  • Overseeing QR code sign-ins, patient cohort tracking, and resolving operational challenges through strategic problem solving.
  • Representing Medical Edge Australia at aged care expos and public engagement events.
  • Auditing and reviewing official documentation including Patient Care Records (PCRs) for compliance and accuracy.
  • Managing radio communication systems for efficient dispatch and coordination with paramedics and hospital teams.
  • Delivering medium acuity patient care in collaboration with paramedics to maintain high standards of safety and patient outcomes.

PHYSIOTHERAPY ASSISTANT & DAY CENTRE COMMUNITY ASSISTANT / INTAKE ASSESSMENT COORDINATOR

VILLA DALMACIA AGE CARE FACILITY
01.2019 - 01.2022
  • Facilitated daily group and one-on-one exercise programs, PROM movement, massage, heat packs, and music therapy.
  • Organised engaging community activities including bingo, knitting, outings, cooking, and weekly mass events.
  • Transported clients to and from the centre and conducted in-home CHSP-funded assessments for new clients.

CALL CENTRE OFFICER

Dial-a-Doctor
01.2018 - 03.2019
  • Coordinated operations with other emergency service groups.
  • Collected, arranged, and input information into database system.
  • Devised and implemented processes and procedures to streamline operations.
  • Generated reports detailing findings and recommendations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.

PRE-EMPLOYMENT MEDICAL OFFICER

Sonic Health Plus
03.2018 - 01.2019
  • Applied continuous process improvement strategies to enhance case management, programs and clinical management.
  • Facilitated performance improvement initiatives for CME credit.
  • Guided industry experts and stakeholders within FDA on clinical issues and clinical trial designs.
  • Confirmed consistent and accurate medical recordkeeping practices.
  • Interpreted diagnostic test results for deviations from normal.
  • Led diverse team of medical and administrative professionals in day-to-day clinic activities such as patient care, new business development, and patient relations.

PHLEBOTOMIST/DRUG SCREENER

CLINIPATH
01.2016 - 11.2018
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Packaged and shipped specimens to central lab daily.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Followed established safety protocols and standards to minimize risk of infection and injury.

EVALUATIONS OFFICER

NULSEN DISABILITY SERVICES
01.2016 - 06.2018
  • Recommended adjustments to monitoring, measuring and analysis strategies to effectively assess progress toward program goals.
  • Designed surveys and other evaluation tools to collect meaningful, actionable data.
  • Determined performance indicators and how to measure and assess success of programs.
  • Developed and trained employees to implement high quality assurance strategies with fidelity.

PRE-EMPLOYMENT MEDICAL SCREENER

JOBFIT HEALTH PTY LTD.
02.2013 - 09.2014
  • Recorded patients' medical history, vital statistics or information such as test results into medical records.
  • Maintained clean, neat and properly sterilized work area.
  • Opened and updated files with current donor information.
  • Performed clerical duties such as creating and maintaining donor records files and inputting information into donor management computer software.

HOME COMMUNITY SUPPORT WORKER / TRANSPORT COORDINA

VOLUNTEER HOME SUPPORT KWINANA/ OCONNOR
01.2004 - 11.2011
  • Provided emotional support to affected residents and victims and assisted in developing long-term recovery plans and goals.
  • Tracked service activities and outcomes against outlined plans and goals.
  • Led group discussions and activities to meet different community needs.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.

Education

Associate of Science - Pre-Emergency Health

Heed Health Education
Perth, WA
12-2025

Skills

  • Patient care
  • Confidentiality
  • Health care delivery management
  • Clinical education
  • Patient records administration
  • Methodologies optimization
  • Patient health education
  • Mental health care
  • Emergency medicine
  • Case management
  • Clinical decision making
  • Improving clinical quality outcomes

Certification

  • CERTIFICATE IV IN COMMUNITY SERVICES / SOUTH METROPOLITAN TAFE - JULY 2020 – DECEMBER -2020
  • IV IN LABORATORY TECHNIQUES / LTT TRAINING & CERTIFICATE CLINIPATH - SEPTEMBER 201 - SEPTEMBER 2017
  • CERTIFICATE III IN COMMUNITY SERVICES / AK TRAINING - MAY 2004 – OCTOBER 2004

Timeline

PATIENT TRANSPORT OFFICER / TEAM LEADER

MEDICAL EDGE AUSTRALIA
07.2022 - Current

PHYSIOTHERAPY ASSISTANT & DAY CENTRE COMMUNITY ASSISTANT / INTAKE ASSESSMENT COORDINATOR

VILLA DALMACIA AGE CARE FACILITY
01.2019 - 01.2022

PRE-EMPLOYMENT MEDICAL OFFICER

Sonic Health Plus
03.2018 - 01.2019

CALL CENTRE OFFICER

Dial-a-Doctor
01.2018 - 03.2019

PHLEBOTOMIST/DRUG SCREENER

CLINIPATH
01.2016 - 11.2018

EVALUATIONS OFFICER

NULSEN DISABILITY SERVICES
01.2016 - 06.2018

PRE-EMPLOYMENT MEDICAL SCREENER

JOBFIT HEALTH PTY LTD.
02.2013 - 09.2014

HOME COMMUNITY SUPPORT WORKER / TRANSPORT COORDINA

VOLUNTEER HOME SUPPORT KWINANA/ OCONNOR
01.2004 - 11.2011

Associate of Science - Pre-Emergency Health

Heed Health Education

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