Tri Ta
Sydney,New South Wales
Summary
Customer services activities in working hospitality industry are like a part of my heart and soul with bringing my passions, interests to enhance the experiences and satisfactions and trust on them. I always have a can-do attitude, attentive and detailing, utilizing multiplatform in maximizing the benefits whilst servicing and more that i believed on the enthusiastic outcoming.
Overview
10
10
years of professional experience
7
7
Certification
Work History
Food and Beverage Attendant
Allianz Stadium and Sydney Crickets Ground (Merivale)
11.2021 - 07.2023
- Working as a casual Food and Beverage Attendant, Bar Attendant and Barista for the functions, events, and games days
- Opening and closing procedures, setting services and service sequences, and checking stocks.
Functions Food and Beverage Attendant
Australian Turf Club Limited
02.2021 - 07.2023
- Working as a casual Food and Beverage Attendant
- Section waiter in the functions, all-rounder for events as well as team working
- Preparing and setting up services and equipment functions which includes cocktails, stand-up buffets, banquets, 3 courses meals, conferences.
Corporate Functions Food and Beverage Attendant
VenuesLive Management Services (NSW) Pty Ltd
02.2020 - 07.2023
- Working as a casual Food and Beverage Attendant
- F&B/Cellar runner
- Food and Beverage Attendant Lounge Function
- Servicing functions which include cocktail, footy fare, sit down and stand-up buffets, banquet, 3 courses meals function, OCR, retailing
- Opening and closing procedures, setting services and service sequences in Private Suites
- PSA and RSA reporting and feedback to Supervisor and Manager.
Food and Beverage Attendant
Crystal Bar And Restaurant - Gaming Floor At Crown Sydney
07.2022 - 01.2024
- Working as a Part-time Food and Beverage Attendant to serve the patrons coming to the gaming floor
- Working behind the bar to help the team when needed to serve drinks to the patrons as bar attendant and barista
- Checking the cleanliness on the equipment at gaming floor
- Communicating with patrons to help them with the right needs
- Helping the team in observations with RSA issues and suspension situations.
Food and Beverage Attendant
Rockpool Dining Group (Munich Brauhaus the Rocks - El Camino Cantina at The Rocks and EQ)
09.2019 - 02.2020
- Casual position as section waiter and F&B runner
- Welcoming and greeting and table services and taking care of customers
- Introducing daily exclusive deals, promotions, and ordering
- Helping the kitchen do the preparation as requested
- Team Working with other workmates to provide best customer services.
Section Waiter
Zushi Japanese Restaurant (Barangaroo/ Darlinghurst/ Surry Hills)
05.2018 - 10.2018
- Part-time position as section waiter
- Food and drinks runner and food pass at the venues
- Doing preparation for opening and closing the venues on weekdays and weekend services
- Setting up functions, organizing the tables as bookings, collecting and polishing the utensils and equipment
- Introducing the new or special items in the menu or a la carte menu
- Receiving customers' orders via OrderMate system, UberEats, Menulog, Deliveroo and doing payment through the tyros.
All-Rounder Staff
Guylian Belgian Chocolate Café (Westfield Shopping Centre, Parramatta)
11.2017 - 04.2018
- Working as casual position staff
- Preparing work for opening hours or closing shifts and during the day shifts
- Greeting and communicating with customers, introducing products to giving help to customers about products as well as best deal of days if available
- Taking orders via POS, preparing foods or drinks according to customers' orders docket.
Food and Beverage Attendant
Song Nhi Traditional Vietnamese Cuisine Restaurant
09.2015 - 03.2017
- Work as a team leader, training tasks for new staffs and customer services
- Cater food and beverage to guests such as lunch & dinner functions and banquets
- Picking up the ingredients for kitchen function and storing the new ingredients
- Check out at the register using the company's POS system
- Greeting guests, display a professional attitude when carry out service.
Tour guide
Freelance tour guide, HCM City, Vietnam
10.2013 - 07.2014
- Receiving tour booking from the companies and taking tours for the customers
- Preparing the speaking content for the tours
- Taking care, the customers on the tours
- Making report as well as returning the transaction receipts to travel company.
Education
ASSOCIATION DEGREE OF BUSINESS - Hospitality Management -
William Blue College of Hospitality Management - The Rocks Campus
STUDENT of MASTER MANAGEMENT Program -
La Trobe University, Victoria - Melbourne CBD Campus
Melbourne, VictoriaBACHELOR OF BUSINESS - Hospitality And Tourism Managenent
Kaplan Business School Australia - Sydney Campus
Sydney, NSW10.2024
ASSOCIATION DEGREE OF FOREIGN LANGUAGES (Majority of English) and BACHELOR OF BUSINESS ADMINISTRATION (Tourism Management) - Hospitality Management
Ho Chi Minh City University of Foreign Languages & Information Technology
11.2008
Skills
- Kitchen Support
- Guest Services
- Reliability and punctuality
- Adaptability under pressure
- Phone orders
- Inventory
- Customer Service
- Teamwork and Collaboration
- Attention to Detail
- POS System Operation
- Computer Skills
Certification
- Certificate of Acknowledgement of Food Handler Basic (eLearning Course), New South Wales Food Authority - NSW Government, 11/2023
- COVID-19 Digital Certificate, The Australian Immunization Register, 08/2021
- Certificate of Acknowledgement of COVID-19 Awareness for Food Service (eLearning Course), NSW Food Authority - New South Wales Health, 11/2020
- Certificate of Acknowledgement of Infection Control Training (eLearning Course), Australian Government Department of Health - COVID 19, 05/2020
- Certification and Competency Card of Responsible Service of Alcohol (RSA) and Responsible Gambling Services Certificate (RCG), CBD College, New South Wales, Australia, 05/2016
Social Activities And Volunteer
- Information Help Volunteer, Sydney New Year's Eve - Event Teamwork, 01/2016
- Volunteer, Organized "The Warming Spring" for fundraising for DIOXIN patients, Vietnam., 01/2011
- Volunteer, Participated "The Green Summer Volunteer Campaign", Vietnam, 07/2010
Personal Information
Title: Hospitality Services Attendant
Timeline
Food and Beverage Attendant
Crystal Bar And Restaurant - Gaming Floor At Crown Sydney
07.2022 - 01.2024
Food and Beverage Attendant
Allianz Stadium and Sydney Crickets Ground (Merivale)
11.2021 - 07.2023
Functions Food and Beverage Attendant
Australian Turf Club Limited
02.2021 - 07.2023
Corporate Functions Food and Beverage Attendant
VenuesLive Management Services (NSW) Pty Ltd
02.2020 - 07.2023
Food and Beverage Attendant
Rockpool Dining Group (Munich Brauhaus the Rocks - El Camino Cantina at The Rocks and EQ)
09.2019 - 02.2020
Section Waiter
Zushi Japanese Restaurant (Barangaroo/ Darlinghurst/ Surry Hills)
05.2018 - 10.2018
All-Rounder Staff
Guylian Belgian Chocolate Café (Westfield Shopping Centre, Parramatta)
11.2017 - 04.2018
Food and Beverage Attendant
Song Nhi Traditional Vietnamese Cuisine Restaurant
09.2015 - 03.2017
Tour guide
Freelance tour guide, HCM City, Vietnam
10.2013 - 07.2014
ASSOCIATION DEGREE OF BUSINESS - Hospitality Management -
William Blue College of Hospitality Management - The Rocks Campus
STUDENT of MASTER MANAGEMENT Program -
La Trobe University, Victoria - Melbourne CBD Campus
BACHELOR OF BUSINESS - Hospitality And Tourism Managenent
Kaplan Business School Australia - Sydney Campus
ASSOCIATION DEGREE OF FOREIGN LANGUAGES (Majority of English) and BACHELOR OF BUSINESS ADMINISTRATION (Tourism Management) - Hospitality Management
Ho Chi Minh City University of Foreign Languages & Information Technology
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