Kiran Karalliyadde
Brunswick West
Summary
Professional management expert with proven ability to oversee day-to-day operations and maintain high standards. Known for fostering team collaboration and driving results in diverse environments. Reliable and adaptable, with strong skills in conflict resolution and staff supervision.
Overview
5
5
years of professional experience
Work History
Duty Manager
Melbourne Public
09.2023 - 09.2024
- Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
- Trained employees in essential job functions.
- Mentored and supported junior staff members to apply best practices and follow procedures.
- Supervised and coordinated team to provide guidance and support and maximize performance.
- Responded to customer concerns by providing friendly, knowledgeable support, and maintaining composure and professionalism.
Food & Beverage Supervisor
Melbourne Public
03.2022 - 09.2023
- Maintained a clean and organized work environment to ensure compliance with health department regulations and company standards.
- Enhanced customer satisfaction by efficiently managing food and beverage orders, ensuring prompt service and accurate delivery.
- Reduced wait times during peak hours by efficiently allocating resources and coordinating between front-of-house and back-of-house teams.
- Upheld highest standards of hygiene practices among staff members through ongoing education on sanitation protocols leading to consistent top-rated health inspection scores.
- Improved team productivity by providing comprehensive training on food safety standards, inventory management, and customer service techniques.
Floor Staff (Buzzie)
Melbourne Public
10.2019 - 02.2021
- Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
Education
Associate Degree in Aviation (Professional Pilots) - Aviation
RMIT University
Skills
- Time and task management
- New employee training
- Team supervision
- Relationship building
- Staff training and development
- Delegating work
- Work planning and organization
- Policy implementation
- Policy enforcement
- Motivational leadership
- Operations management
- SOP development
Timeline
Duty Manager
Melbourne Public
09.2023 - 09.2024
Food & Beverage Supervisor
Melbourne Public
03.2022 - 09.2023
Floor Staff (Buzzie)
Melbourne Public
10.2019 - 02.2021
Associate Degree in Aviation (Professional Pilots) - Aviation
RMIT University
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