Kiranjot Khosa
Smithfield,QLD
Summary
Proven leader with extensive experience in high-pressure culinary and customer service roles, notably at Coles Supermarket. Excelled in complaint handling and team development, enhancing customer satisfaction and loyalty. Skilled in technical knowledge and management, achieving streamlined operations and improved service efficiency. Demonstrates exceptional task delegation and problem-solving abilities, ensuring operational excellence and team productivity. Welcoming Service Supervisor with outstanding abilities in assisting customers with various inquiries and tasks. Dependable and reliable with excellent training expertise. Experienced leading a team of diverse members by setting high expectations and treating everyone professionally and with respect.
Overview
4
4
years of professional experience
Work History
Service Supervisor
Coles Supermarket
06.2023 - Current
- Handled customer complaints and inquiries.
- Assisted with training and development of team members.
- Successfully managed high-pressure situations, maintaining composure while finding solutions to complex problems quickly.
- Managed daily operations of the service department, maintaining a high level of organization and productivity.
- Improved customer satisfaction by efficiently addressing service issues and providing timely resolutions.
- Established strong relationships with clients, ensuring their needs were met and promoting long-term loyalty.
- Monitored team's performance and gave feedback when necessary.
Chef
Spicybite Smithfield
11.2022 - 08.2024
- Cleaning stove, and oven, and cleaned equipment after every shift.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry and fish.
- Handling the special requests made by the customers.
- Making sure to keep in mind the allergy advice given by a specific customer.
- Maintained well-organized mise en place to keep work consistent.
Chef
Indian Brothers
10.2021 - 11.2022
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Optimized food preparation processes, implementing time-saving techniques without compromising quality.
Chef
Alessandro Pizzeria
10.2020 - 05.2021
- Oversaw grill, stove, and oven, and cleaned equipment after every shift.
- Checked freezer and refrigerator prior to each shift to verify correct temperatures.
- Maintained well-organized mise en place to keep work consistent.
- Placed orders to restock items before supplies ran out.
- Utilized proper cleaning techniques to sanitize counters and utensils used in preparation of raw meat, poultry, fish, and eggs.
- Handled and stored food to eliminate illness and prevent cross-contamination.
- Trained kitchen staff to perform various preparation tasks under pressure.
Education
Diploma in Hospitality - Cookery
Frontier Education
Cairns, QLD08.2021
Certificate IV in Commercial Cookery - Cookery
Frontier Education
Cairns, QLD03.2021
Certificate III in Commercial Cookery - Cookery
Frontier Education
Cairns, QLD10.2020
High School Diploma -
Linguis International Institute
Auckland08.2017
Skills
- Technical knowledge
- Understanding of budgeting
- Complaint Handling
- Task Delegation
- Management experience
- Service Order Flow
- Stock management
- Staff Training
- Product Education
- Paperwork Processing
- Active Listening
- Customer Relations
- Quality Control
- Staff education and training
- Problem Resolution
- Customer Service
- Product Knowledge
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Timeline
Service Supervisor
Coles Supermarket
06.2023 - Current
Chef
Spicybite Smithfield
11.2022 - 08.2024
Chef
Indian Brothers
10.2021 - 11.2022
Chef
Alessandro Pizzeria
10.2020 - 05.2021
Diploma in Hospitality - Cookery
Frontier Education
Certificate IV in Commercial Cookery - Cookery
Frontier Education
Certificate III in Commercial Cookery - Cookery
Frontier Education
High School Diploma -
Linguis International Institute
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