Summary
Overview
Work History
Education
Skills
Timeline
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KIRANKUMAR PATEL

Parkes,NSW

Summary

Dynamic and results-oriented professional with extensive experience in hospitality and customer service, notably as a Motel Manager at North Parkes Motel. Excelled in enhancing guest satisfaction and streamlining operations, leveraging skills in complaint handling and team leadership. Proven track record in improving service delivery and operational efficiency, with a keen focus on customer satisfaction and safety protocols.

Overview

8
8
years of professional experience

Work History

Motel Manager

North Parkes Motel
08.2024 - Current
  • Handled guest complaints efficiently, resolving issues quickly to maintain satisfaction levels consistently high.
  • Improved guest satisfaction by implementing efficient check-in and check-out procedures.
  • Coordinated events held at the motel facility, ensuring seamless execution of special occasions that met clients'' expectations.
  • Managed daily operations for better customer service and increased revenue.
  • Streamlined housekeeping processes to ensure clean and comfortable rooms for guests.
  • Overhauled safety protocols, ensuring a secure environment for guests and employees.

Team Member

Toyota Motor Corporation Australia, TMCA
Eastern creek
02.2023 - 08.2024
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
  • Contributed to team success by completing jobs quickly and accurately.
  • Maintained database systems to track and analyze operational data.
  • Generated reports detailing findings and recommendations.
  • Collected, arranged, and input information into database system.
  • Worked different stations to provide optimal coverage and meet production goals.

Accountant

Little India Supermarket
Wentworthville, NSW
08.2021 - 04.2022
  • Managed monthly financial statements and reconciliations for various accounts.
  • Developed and maintained accounting systems to improve data accuracy.
  • Collaborated with cross-functional teams to streamline accounting processes.
  • Managed accounts receivable and payable, reconciled bank statements, and prepared financial reports.
  • Created journal entries accurately and timely for month end close processes.
  • Analyzed balance sheets for mistakes and inaccuracies.

Cleaning Contractor

Menzies Property Services
03.2017 - 08.2021
  • Enhanced customer satisfaction by providing thorough and efficient cleaning services.
  • Reduced client complaints by consistently meeting deadlines and adhering to high-quality standards.
  • Maintained a safe and healthy work environment with regular equipment maintenance and proper use of cleaning chemicals.
  • Demonstrated adaptability, handling various types of properties, including residential homes, offices, and commercial spaces.
  • Consistently followed safety protocols during the execution of cleaning tasks, resulting in zero workplace accidents or injuries.
  • Managed scheduling efficiently to accommodate multiple clients while minimizing travel time between job sites.
  • Streamlined cleaning processes for increased productivity and cost savings.
  • Confirmed all cleaning tools and equipment were stored properly after use.

Education

Diploma of Hospitality Management - Hotel, Motel, And Restaurant Management

Australis Institute of Technology And Education
Parramatta, NSW
11-2024

Bachelor of Business - Accounting

Elite Education Institute
Sydney, NSW
04-2021

Diploma of Business - Accounting

Elite Education Vocational Institute
Sydney, NSW
12-2017

Diploma of Accounting - Accounting

Australis Institute of Technology And Education
Parramatta, NSW
02-2016

Skills

  • Reservation Management
  • Front Desk Operations
  • Property Maintenance
  • Complaint Handling
  • Goal Setting
  • Room Inspections
  • Flexible Schedule
  • Team Leadership
  • Computer Skills
  • Excellent Communication
  • Customer Satisfaction
  • Attention to Detail
  • Teamwork and Leadership
  • Customer Service

Timeline

Motel Manager

North Parkes Motel
08.2024 - Current

Team Member

Toyota Motor Corporation Australia, TMCA
02.2023 - 08.2024

Accountant

Little India Supermarket
08.2021 - 04.2022

Cleaning Contractor

Menzies Property Services
03.2017 - 08.2021

Diploma of Hospitality Management - Hotel, Motel, And Restaurant Management

Australis Institute of Technology And Education

Bachelor of Business - Accounting

Elite Education Institute

Diploma of Business - Accounting

Elite Education Vocational Institute

Diploma of Accounting - Accounting

Australis Institute of Technology And Education

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