KIRRA LOUISE MCROSTIE
Emu Park
Summary
Professional hospitality worker with proven record of delivering exceptional guest experiences. Skilled in customer service, conflict resolution, and multitasking in fast-paced environments. Strong focus on teamwork and adaptability ensures seamless operations and high satisfaction. Known for reliability, communication skills, and positive attitude.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Hospitality Worker
Australia Zoo
Beerwah
09.2023 - 03.2025
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Processed payments with focus on accuracy and correct cash-handling procedures.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Delivered excellent customer service to support company reputation and patron satisfaction.
- Trained new staff members on proper customer service and hospitality policies.
- Improved guest satisfaction by providing prompt and courteous service.
Waitress/Kitchen Hand
Landsborough Pub
Landsborough
10.2020 - 01.2024
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Used cash registers and credit card machines to cash out customers.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Answered customers' questions, recommended items, and recorded order information.
Plant Nursery Worker
Plant Connections
Chevallum
10.2021 - 02.2022
- Demonstrated adaptability while working across diverse roles, including propagation, maintenance, retail support, and customer service functions as needed within the nursery setting.
- Maximized plant growth and vitality by carefully pruning, trimming, and shaping various species as needed.
- Facilitated efficient restocking processes by diligently unloading deliveries of new plants and supplies upon arrival.
- Reduced plant loss by promptly identifying pests or diseases and applying appropriate treatments.
- Ensured the healthiest possible plants were available for sale by routinely inspecting specimens for quality control purposes.
- Operated tractors and used wheelbarrows to move containerized shrubs, plants and trees from one destination to another.
Education
High School Diploma -
Beerwah State High School
Beerwah, QLD11-2024
Skills
- Food preparation
- Supply restocking
- Event planning
- Food safety
- Safe alcohol service
- Teamwork and collaboration
- Multitasking
- Cash handling
- Attention to detail
- Payment processing
- Cleaning and sanitizing
- Cross-cultural sensitivity
- Tourism knowledge
- Production leadership
- Time management
- Problem-solving
- Excellent communication
- Organizational skills
- Decision-making
- Conflict management
Certification
- RSA
- RSG
I graduated with a:
- Cert II in Hospitality
- Cert III in Business
- Cert I in Basic Financial Literacy
Through my employment at Australia Zoo I obtained:
- Certificate of Completion of Allergens
- Certificate of Completion of Chemical Handling
- Certificate of Completion of DoFoodSafely Assessment
Timeline
Hospitality Worker
Australia Zoo
09.2023 - 03.2025
Plant Nursery Worker
Plant Connections
10.2021 - 02.2022
Waitress/Kitchen Hand
Landsborough Pub
10.2020 - 01.2024
High School Diploma -
Beerwah State High School
Similar Profiles
Sophia HeathSophia Heath
Volunteer at Australia ZooVolunteer at Australia Zoo
Emma SmithEmma Smith
Zookeeper at Australia ZooZookeeper at Australia Zoo
BRODIE DWYERBRODIE DWYER
Customer Service Attendant at Australia ZooCustomer Service Attendant at Australia Zoo