Kirsten Balts
Summary
Versatile hospitality professional with extensive experience in food and beverage service and customer service, dedicated to enhancing diverse skills in a dynamic environment. Known for maintaining a positive customer interaction. ensuring every guest leaves satisfied and eager to return. Committed to fostering a happy team atmosphere while driving high productivity levels. Eager to improve people skills and gain new competencies to deliver exceptional service. Seeking to contribute my expertise and enthusiasm to a forward-thinking organization that values both customer satisfaction and team collaboration.
Overview
3
3
years of professional experience
Work History
Food & Beverage Team Leader
Mercure Kakadu Crocodile Hotel
08.2024 - 10.2024
- Promoted from Food & Beverage Attendant within 3 months for outstanding performance and leadership
- Led a team in a busy 4-star restaurant, enhancing guest satisfaction and operational efficiency
- Oversaw barista operations, crafting quality coffee beverages and ensuring a polished service experience
- Managed inventory and addressed customer concerns to ensure high service standards
Food & Beverage Attendant
Mercure Kakadu Crocodile Hotel
05.2024 - 08.2024
- Delivered excellent service in a fast-paced environment, ensuring timely and accurate order fulfilment
- Collaborated with team members to maintain high service quality during peak hours
- Provided bartending services, crafting cocktails and beverages to meet guest preferences
Customer Service Representative
Aircraft Specialists Jet Center
12.2023 - 04.2024
- Managed invoicing and created flight schedules to ensure seamless operations for clients
- Communicated professional with pilots and other aviation personnel, representing the company's commitment to excellence
- Provided high-level customer service focused on charter companies, private aircraft, and government aircraft
Server, Bartender, Manager
Del Rio Mexican Grill
10.2021 - 04.2024
- Provided exceptional service in all roles, building strong multitasking skills when put in multiple roles at once
- Worked with various POS systems to place orders, manage bills, and handle deals and discounts
- Assisted in training new staff, sharing knowledge of menu items and service standards
- Supported restaurant operations by collaborating with team members during busy shifts
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Mill Creek High School
Hoschton, GA05-2021
Skills
- Attention to detail
- Friendly and outgoing
- Team leadership
- Professionalism
- Crisis management
- Relationship building
Timeline
Food & Beverage Team Leader
Mercure Kakadu Crocodile Hotel
08.2024 - 10.2024
Food & Beverage Attendant
Mercure Kakadu Crocodile Hotel
05.2024 - 08.2024
Customer Service Representative
Aircraft Specialists Jet Center
12.2023 - 04.2024
Server, Bartender, Manager
Del Rio Mexican Grill
10.2021 - 04.2024
High School Diploma -
Mill Creek High School
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