Shuhua (Krystal) Zhong
Adelaide,Australia
Summary
Penultimate year student in Economics and Finance with proven experience in financial planning, economic research and client-facing positions. With a background living in three continents, I am keen to apply my strong leadership skills, coupled with business acumen and cultural awareness, to provide innovative solutions for clients both on a national and international scale.
Overview
2
2
years of professional experience
Work History
Customer Service Officer
Synergy Private Wealth
Adelaide, South Australia
07.2023 - Current
- Liaised with financial institutions on behalf of clients to facilitate financial transactions.
- Efficiently handled client calls and emails, responding promptly to their inquiries.
- Organised and prepare documentation for streamlined accessibility and efficient business operations.
- Managed the process of lodging applications and preparing submissions for new business ventures.
- Collaborated with internal teams and colleagues to resolve issues and find solutions.
- Processed client orders, including new company formations, trusts, and self-managed superannuation funds.
City Research & Data Analyst Intern
Adelaide Economic Development Agency
Adelaide, SA
01.2024 - 03.2024
- Reviewed macroeconomic conditions and city activity levels, including consumer expenditure behaviors, foot traffic, public transport usage, and other indicators.
- Forecasted economic data to to support strategic decision-making.
- Assisted in producing and maintaining statistical models and designing data visualisations.
- Compiled high-quality, robust, and professionally designed reports and briefing notes.
Student Ambassador
The University of Adelaide
Adelaide, South Australia
01.2023 - Current
- Welcomed new students to the faculty and led campus tours during orientation.
- Checked-in with students during the semester to provide support and guidance.
- Reached out to students with low engagement and academic performance to discuss improvement strategies.
- Provided enrollment assistance before the semester started, offering face-to-face support on-campus.
Guest Service Agent
Eos by SkyCity
Adelaide, South Australia
02.2022 - 07.2023
- Delivered exceptional guest service, consistently upholding high standards and demonstrating a dedication to service excellence.
- Addressed guest inquiries and requests promptly and professionally, offering information about hotel amenities and local attractions.
- Maintained precise guest accounts, adhering to stringent confidentiality protocols and procedures.
- Efficiently handled guest check-in and check-out processes, ensuring a smooth and seamless experience.
- Investigated guest concerns and applied critical thinking skills to swiftly resolve issues.
Education
Bachelor of Economics with Bachelor of Finance And Banking & Professional Cert. in Advisory Services -
The University of Adelaide
Adelaide, SA07-2025
The South Australian Certificate of Education (SACE) -
Unley High School
Unley, SA11.2021
Year 10 - Year 11: Natural Science & Music -
Gymnasieskolan Spyken
Lund, Skåne12.2018
Skills
- Resilience
- Interpersonal skills
- Critical Thinking
- Problem Solving Skills
- Public Speaking
- Economic Research
- Data Analysis
- Financial Modelling
Professional University Project
- Financial Institutions Management - Conducted an in-depth analysis using HSBC's activities and risks to evaluate the impact of the Global Financial Crisis (GFC) and COVID-19 on their financial performance, risks, and activities, culminating in a detailed 24-page report. (Grade: 100%)
- Options, Futures & Risk Management - Engaged in a Futures trading simulation with the goal of achieving profitability across various market conditions. (Grade: 96%)
- Cyber-Politics: Politics & the Internet Revolution - Researched and evaluated the influence of internet-related policies on economic growth in Australia, presenting insights and analysis in an 11-page report.(Grade: 77%)
Accomplishments
- Award for Leadership in Languages and Cultures: Category 1 Recipient, Multicultural Education and Languages Committee (Mar 2022)
- Academic Excellence (School), StudyAdelaide (Oct 2021)
- International Student Award Recipient, Unley High School (Nov 2021)
- Academic Excellence, Unley High School (2020 & 2021)
- Grand Finalist of Model UN Security Council Competition (Dec 2020)
Languages
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
English
Full Professional
Swedish
Full Professional
German
Limited
Timeline
City Research & Data Analyst Intern
Adelaide Economic Development Agency
01.2024 - 03.2024
Customer Service Officer
Synergy Private Wealth
07.2023 - Current
Student Ambassador
The University of Adelaide
01.2023 - Current
Guest Service Agent
Eos by SkyCity
02.2022 - 07.2023
Bachelor of Economics with Bachelor of Finance And Banking & Professional Cert. in Advisory Services -
The University of Adelaide
The South Australian Certificate of Education (SACE) -
Unley High School
Year 10 - Year 11: Natural Science & Music -
Gymnasieskolan Spyken
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