Hi, I’m
KOHEI MISAWA
Melbourne,Australia
Summary
Dynamic and customer-focused professional with extensive experience at Starbucks Coffee Japan, recognized for exceptional time management and team leadership. Proven ability to enhance customer satisfaction through personalized service and expert latte art, consistently exceeding sales targets and fostering a collaborative team environment.
Overview
12
years of professional experience
1
Certification
Work History
Costa Coffee
Barista / All Rounder
07.2024 - 12.2024
Job overview
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Prepared specialty drinks such as flat white and cortado with touch of latte art.
Doors Co.,Ltd.
Sales Representative /Customer Service
03.2019 - 07.2024
Job overview
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
- Increased sales revenue by identifying and targeting high-potential accounts.
Kokage Coffee Shop
Waiting Staff Member
02.2018 - 02.2019
Job overview
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Displayed excellent multitasking abilities during high-volume periods, managing multiple responsibilities without sacrificing quality of service or attention to detail.
- Streamlined the ordering process with clear communication between waiting staff and kitchen personnel.
- Contributed to team success by consistently meeting or exceeding sales targets on upselling items such as appetizers, desserts, and beverages.
Freshness Burger
Waiting Staff / All Rounder
08.2017 - 01.2018
Job overview
- Enhanced customer satisfaction by providing efficient and attentive service during busy shifts.
- Contributed to team success by consistently meeting or exceeding sales targets on upselling items such as appetizers, desserts, and beverages.
- Trained new waiting staff members on restaurant policies, menu knowledge, and customer service techniques to improve overall team performance.
- Skillfully balanced cash register at the end of each shift, minimizing discrepancies in financial reporting.
Starbucks Coffee Japan
Barista / All Rounder / Trainer
03.2013 - 07.2017
Job overview
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
- Enhanced customer experience by crafting customized beverage orders to meet individual preferences.
- Managed inventory levels to ensure all necessary supplies were always available, preventing any service delays.
- Accumulated a latte art badge and a coffee master level.
- Designed a menu board art for the daily specials.
- Upselling cafe marchandise to interested customers.
Education
Rikkyo UniversityTokyo, Japan
Bachelor of Arts from Faculty of Contemporary Psychology
03-2017
Skills
- Latte art
- New hire training
- Safe food handling practices
- POS systems
- Inventory management
- Up-selling
- Attention to detail
- Time management
- People skills
- Adaptive and creative
- Hospitality service expertise
- Multitasking and organization
Languages
English
Upper intermediate (B2)
Certification
- Licensed Calligrapher
Timeline
Barista / All Rounder
Costa Coffee
07.2024 - 12.2024
Sales Representative /Customer Service
Doors Co.,Ltd.
03.2019 - 07.2024
Waiting Staff Member
Kokage Coffee Shop
02.2018 - 02.2019
Waiting Staff / All Rounder
Freshness Burger
08.2017 - 01.2018
Barista / All Rounder / Trainer
Starbucks Coffee Japan
03.2013 - 07.2017
Rikkyo University
Bachelor of Arts from Faculty of Contemporary Psychology
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