Hi, I’m
Kristal Armitage
Leda ,WA
Summary
Accomplished Rostering and Scheduling Officer at Wisteria Care, adept in enhancing team collaboration and streamlining scheduling processes. Leveraged technical understanding and cross-functional teamwork to improve efficiency and productivity. Proven track record in mentoring, fostering client loyalty at Sapphire Hair Artistry, and achieving high levels of customer satisfaction through exceptional service delivery.
Overview
27
years of professional experience
Work History
Wisteria Care
Rostering and Scheduling Officer
04.2024 - Current
Job overview
- Enhanced team collaboration with clear communication of schedule updates and changes, fostering a transparent work environment.
- Analyzed historical data to forecast future workload trends, enabling proactive adjustments to scheduling strategies and resource allocation.
- Facilitated smooth transitions between projects by coordinating handovers between different teams or departments involved in overlapping activities.
- Improved overall efficiency by identifying areas for process improvement within the scheduling function and recommending actionable solutions.
- Streamlined scheduling processes by implementing efficient systems and procedures, resulting in reduced miscommunications and improved productivity.
- Monitored employee availability to efficiently manage vacation requests, sick leaves, and overtime hours while maintaining optimal staffing levels.
- Offered real-time scheduling guidance to staff and partners.
- Completed daily logs for management review.
Sapphire Hair Artistry
Senior Hairdresser
01.2012 - Current
Job overview
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Developed strong relationships with clients, resulting in high levels of customer loyalty and repeat business.
- Contributed to a positive work atmosphere by demonstrating professionalism, collaboration with colleagues while maintaining open lines of communication.
- Enhanced client satisfaction by providing personalized consultations and recommendations based on individual needs.
- Increased salon revenue through upselling additional services and retail product sales.
- Delivered creative haircuts, color treatments, extensions, perms, straightening treatments, updos, styling services that met or exceeded clients'' expectations consistently.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Demonstrated thorough knowledge of all salon products and services.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
Stella’s Hair Design
Senior Hairdresser
03.2000 - 08.2009
Job overview
- Mentored junior stylists, improving their technical skills and customer service abilities.
- Maintained a clean, safe, and organized work environment in compliance with health regulations for both staff and clients'' wellbeing.
- Increased revenue through effective customer service and inventory management.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Developed creative techniques to provide clients with latest hairstyles.
- Developed loyal following of clients by providing high-quality services.
- Maintained high number of return customers through precise cutting, coloring and styling of clients' hair.
- Educated clients about products and self-maintenance for healthy hair based on needs and preferences.
- Demonstrated thorough knowledge of all salon products and services.
Volona And Associates
Apprentice Hairdresser
06.1997 - 12.2000
Job overview
- Assisted hair stylists with colorwork by applying base colors and toners.
- Assisted front desk by answering phone calls, taking appointments and checking clients in.
- Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
- Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
Education
Kwinana Senior High SchoolMedina, WA
High School
Volona And AssociatesPerth, WA
Certificate IV from Hairdressing
Skills
- Meeting planning
- Calendar Management
- Cross-Functional Teamwork
- Technical understanding
- Deadline Adherence
- Maintaining confidentiality
- Task Delegation
Timeline
Rostering and Scheduling Officer
Wisteria Care
04.2024 - Current
Senior Hairdresser
Sapphire Hair Artistry
01.2012 - Current
Senior Hairdresser
Stella’s Hair Design
03.2000 - 08.2009
Apprentice Hairdresser
Volona And Associates
06.1997 - 12.2000
Kwinana Senior High School
High School
Volona And Associates
Certificate IV from Hairdressing
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