Hi, I’m
Kristy Adams
Euroa
Summary
Detail-oriented individual with exceptional communication and project management skills. Demonstrated ability to efficiently handle multiple tasks in fast-paced environments. Known for empathy, care, and a genuine passion for helping others.
Overview
21
years of professional experience
1
Certification
Work History
REMEDIAL HEALTH MASSAGE
REMEDIAL MASSAGE THERAPIST/BUSINESS OWNER
01.2013 - Current
Job overview
- Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
- Maintained detailed records of client progress, tracking improvements and adjusting treatment plans as necessary to maximize results.
- Established rapport with new clients through attentive listening skills, empathetic communication, and thorough consultations.
- Developed strong relationships with local businesses and community organisations for mutually beneficial cross-promotion opportunities.
- Continuously expanded knowledge of current industry trends by attending professional development courses on advanced massage techniques and modalities.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
MY FUTURE ACADEMY
ADVENTURE FACILITATOR
01.2023 - 12.2024
Job overview
- Built rapport with diverse groups of stakeholders by demonstrating empathy, active listening skills, and cultural competence during facilitated sessions.
- Fostered an inclusive learning environment by addressing diverse needs and adapting facilitation techniques as needed.
- Increased participant engagement by incorporating interactive activities and group discussions into sessions.
- Identified areas in need of improvement and implemented solutions.
- Fostered collaborative environment, encouraging open dialogue and shared experiences among participants.
FIX MOVEMENT PERFORMANCE (PREVIOUSLY SHEPPARTON MYOTHERAPY)
REMEDIAL MASSAGE THERAPIST/PILATES INSTRUCTOR
01.2015 - 01.2020
Job overview
- Collaborated with healthcare professionals to develop comprehensive treatment plans for clients with chronic pain or injuries.
- Increased repeat clientele with personalized care plans and consistent follow-up communications.
- Established rapport with new clients through attentive listening skills, empathetic communication, and thorough consultations.
- Increased client referrals through outstanding service and results, fostering a reputation for excellence within the local community.
- Contributed to a positive workplace culture by assisting colleagues with challenging cases or sharing insights on new therapeutic approaches.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Provided safe, effective, and appropriate massage therapy techniques during customer appointments.
- Maintained client treatment records and designed long-term care programs for return customers.
- Attended continuing education classes to maintain current knowledge.
THE EUROA PHARMACY
PHARMACY ASSISTANCE/DISPENSARY ASSISTANCE
01.2004 - 01.2015
Job overview
- Utilised inventory management systems to track medication stock levels and reorder supplies as needed.
- Coordinated with healthcare providers to clarify prescription details and confirm medication orders.
- Applied pharmacy point-of-sale systems to handle transactions and ensure accurate billing.
- Operated pharmacy management software to efficiently process prescriptions and maintain patient records.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Delivered exceptional customer service through active listening skills and addressing concerns promptly.
- Supported inventory management, ensuring proper stock levels and expiration date monitoring for medication safety.
- Adhered to strict compliance guidelines while processing sales transactions, verifying customer identification, and documenting necessary information.
Education
AUSTRALIAN COLLEGE COMMUNITY SERVICES AND CAREQueensland
DIPLOMA from YOUTH WORK
08-2024
AUSTRALIAN COLLEGE MASSAGE THERAPYBendigo, VIC
DIPLOMA from REMEDIAL MASSAGE
11-2012
AUSTRALIAN COLLEGE OF MASSAGEBendigo, VIC
CERTIFICATE IV from MASSAGE THERAPY
06-2012
PHARMACY GUILD OF AUSTRALIAVictoria
CERTIFICATE III from RETAIL PHARMACY
01-2005
EUROA SECONDARY COLLEGEEuroa, VIC
VICTORIAN CERTIFICATE OF EDUCATION
12-2002
Skills
- Excellent Interpersonal Skills
- Proficient in Microsoft
- Team Player
- Extensive knowledge of client management systems such a Clinko
- Attention to detail
- Excellent time management skills
- Adaptability and flexibility
- Organisational Skills
- Effective communication skills
- Active listener
- Problem solving skills
- Multi tasking skills
Certification
- Victorian Driver’s License
- First Aid and CPR Certificate HLTAID009/HLTAID010/HLTAID011 Smart Link Training20 March2024
- Current Working with Children’s Check Expires2026-10-19
- 2020 Stick Mobility Level1, Stick Mobility
- 2017 Functional Strength and Conditioning Level1, Wayne Rogers Kinetic Link Training
- 2017 Reformer Pilates Training Positive Action Pilates
- Currently working on a Trauma Informed Coach Certificate with The Centre for Healing
- Willing to obtain a current NDIS check
- Willing to obtain a current National Police Check
- Willing to undertake further training or education if required
Community Service
Euroa Kindergarten Parent Advisory Group Committee Member2022-2023, Previous Euroa Squash Club Committee Member,
Timeline
ADVENTURE FACILITATOR
MY FUTURE ACADEMY
01.2023 - 12.2024
REMEDIAL MASSAGE THERAPIST/PILATES INSTRUCTOR
FIX MOVEMENT PERFORMANCE (PREVIOUSLY SHEPPARTON MYOTHERAPY)
01.2015 - 01.2020
REMEDIAL MASSAGE THERAPIST/BUSINESS OWNER
REMEDIAL HEALTH MASSAGE
01.2013 - Current
PHARMACY ASSISTANCE/DISPENSARY ASSISTANCE
THE EUROA PHARMACY
01.2004 - 01.2015
- Victorian Driver’s License
- First Aid and CPR Certificate HLTAID009/HLTAID010/HLTAID011 Smart Link Training20 March2024
- Current Working with Children’s Check Expires2026-10-19
- 2020 Stick Mobility Level1, Stick Mobility
- 2017 Functional Strength and Conditioning Level1, Wayne Rogers Kinetic Link Training
- 2017 Reformer Pilates Training Positive Action Pilates
- Currently working on a Trauma Informed Coach Certificate with The Centre for Healing
- Willing to obtain a current NDIS check
- Willing to obtain a current National Police Check
- Willing to undertake further training or education if required
AUSTRALIAN COLLEGE COMMUNITY SERVICES AND CARE
DIPLOMA from YOUTH WORK
AUSTRALIAN COLLEGE MASSAGE THERAPY
DIPLOMA from REMEDIAL MASSAGE
AUSTRALIAN COLLEGE OF MASSAGE
CERTIFICATE IV from MASSAGE THERAPY
PHARMACY GUILD OF AUSTRALIA
CERTIFICATE III from RETAIL PHARMACY
EUROA SECONDARY COLLEGE
VICTORIAN CERTIFICATE OF EDUCATION
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