SEBASTIAN JOYCE
Busselton,WA
Summary
Experienced Sports and Remedial Massage Therapist with 8 years in the industry, specializing in injury prevention and recovery. A lifelong local of Busselton, I am adept at managing a team of 20 massage therapists during high-profile events such as Ironman Busselton, alongside overseeing administrative duties and social media engagement. Key achievements include a long-term partnership with the WA Masters Hockey Club, providing injury management support as part of their travel team. Known for exceptional client relations, strong leadership skills, and a commitment to delivering tailored therapeutic care in dynamic environments.
Overview
9
9
years of professional experience
Work History
Remedial Massage Therapist/Business Owner
Southwest Sports Massage
10.2024 - Current
- Maintained client treatment records and designed long-term care programs for return customers.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated knowledge of anatomy and physiology to better understand body and inform massage techniques.
- Collaborated with physical therapists and other medical professionals to provide holistic care.
Landscaping Supervisor
Alpine Luxury
02.2023 - 09.2024
- Trained over new employees on equipment, closely monitoring use for safety and adherence to company protocols.
- Adapted daily plans according to weather, staffing levels and client needs to maintain excellent client satisfaction and adhere to timelines.
- Communicated with clients to provide price quotes, discuss design needs and schedule work.
Remedial Massage Therapist/Business Owner
Joyce Remedial
02.2018 - 02.2023
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
- Evaluated client conditions to recommend appropriate massage therapy methods.
- Assessed medical histories and conditions of clients to determine contraindications to massage services.
- Maximized performance by monitoring daily activities and mentoring team members.
Remedial Massage Therapist
Game On Sports Massage
04.2016 - 01.2017
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Developed and maintained positive relationships with clients through professional communication and follow-up to increase satisfactions and build rapport.
- Created comfortable and professional environment for clients by setting up massage tables and preparing treatment area.
Education
Bachelor of Science - (Deferred) Exercise Sports And Rehab Science
Curtin University
Perth, WA01-2014
Diploma - Remedial Massage
Australian Institute of Fitness
Perth01-2016
Skills
- Business management
- Client consultation
- Sports massage
- Relationship building and management
- Client retention
- Administrative procedures
- Customer consultation
- Front desk management
- Sales expertise
- Social skills
Timeline
Remedial Massage Therapist/Business Owner
Southwest Sports Massage
10.2024 - Current
Landscaping Supervisor
Alpine Luxury
02.2023 - 09.2024
Remedial Massage Therapist/Business Owner
Joyce Remedial
02.2018 - 02.2023
Remedial Massage Therapist
Game On Sports Massage
04.2016 - 01.2017
Bachelor of Science - (Deferred) Exercise Sports And Rehab Science
Curtin University
Diploma - Remedial Massage
Australian Institute of Fitness
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