Jessica O'Connell
Sippy Downs,QLD
Summary
Customer-focused professional in the Allied Heath sector with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns, building rapport and maintaining accurate documentation. Committed to improving customer satisfaction and driving positive outcomes.
Overview
21
21
years of professional experience
Work History
Remedial Massage Therapist, Business Owner
Jess O'Connell Massage Therapy
Sippy Downs
01.2014 - Current
- Providing Remedial, Sports and Corporate Massage treatments to clients in clinic and onsite at Corporate and Sporting venues
- All aspects of operating a small business including, client communication, managing the client booking system, invoicing
- Maintaining secure and accurate client data, and recording detailed, up-to-date treatment notes.tes
- Ensuring Health Fund and Association requirements are met including completing and documenting continuing education
- Processed health fund rebates and payments using Hicaps Machine and provided invoices and receipts when required
- Provided therapeutic massage treatments to clients with chronic pain, injuries and other physical ailments.
- Advised clients on post-treatment care and recommended follow-up sessions as needed.
- Managed scheduling and appointments using various software platforms to ensure efficient time management.
- Responded promptly to customer inquiries via phone or email regarding services offered.
Massage Therapist - Contractor
Back-on-Track
01.2011 - 01.2014
- Providing Massage Therapy Treatments in clinic
- Reception, duties including answering phones and scheduling bookings, processing payments, opening and closing clinic
Wholesale Travel Agent
Travelplan NZ
01.2004 - 01.2006
- Effective time management and task prioritisation
- Self motivated and able to take ownership of tasks
- Meticulous, thorough and accurate
- Ability to work within a team or independently with a positive attitude
- Responded immediately to clients' questions, issues, and complaints, and found effective solutions when required.
- Booked transportation and hotel reservations using computer or telephone.
Education
CERTIFICATE IV - MASSAGE THERAPY
Australian College of Massage
Brisbane01.2018
DIPLOMA - REMEDIAL MASSAGE
Evolve College
Brisbane01.2007
ADVANCED DIPLOMA - TRAVEL, TOURISM & BUSINESS
Sir George Seymour College of Travel and Tourism
01.2004
Skills
- Efficient Workflow Organisation
- Friendly, welcoming Interpersonal Skills
- Proactive Task Management
- Attention To Detail
- Collaborative Teamwork
- Committed and Reliable
- Flexible in Adopting New Procedures
- Multitasking and prioritisation
- Appointment scheduling
Affiliations
- Enjoy keeping fit through running, gym classes, hiking and the beach.
- Love reading, music and spending time with my family and dog Scout
Timeline
Remedial Massage Therapist, Business Owner
Jess O'Connell Massage Therapy
01.2014 - Current
Massage Therapist - Contractor
Back-on-Track
01.2011 - 01.2014
Wholesale Travel Agent
Travelplan NZ
01.2004 - 01.2006
CERTIFICATE IV - MASSAGE THERAPY
Australian College of Massage
DIPLOMA - REMEDIAL MASSAGE
Evolve College
ADVANCED DIPLOMA - TRAVEL, TOURISM & BUSINESS
Sir George Seymour College of Travel and Tourism
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