Kristy Jalfon
Seaford Meadows,SA
Summary
Experienced and enthusiastic customer service professional. Able to communicate well with people of all ages and backgrounds. Organised and dependable individual successful at managing multiple priorities while keeping a positive attitude throughout. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Booking Consultant
Jones Radiology
09.2022 - Current
- Providing excellent patient care & customer service
- Delivering high quality inbound calls for all South Australian clinics
- Understanding of basic medical imaging terminology and procedures
- Manage the clinic appointment system & booking requests. Proactively manage requests for appointments in order to meet patient and referrer needs and minimise appointment lead times
Customer Service Manager
Woolworths Supermarket
09.2017 - 08.2022
- Managing a team of 30 checkout operators, including rostering and scheduling breaks.
- Increased team productivity by providing ongoing training and support to customer service team members
- Managing customer complaints & enquiries, proactively addressing issues and implementing effective solutions.
- General day to day administration, book keeping & following Occupational Healthy & Safety procedures
Customer Service Team Member
Woolworths Supermarket
05.2009 - 09.2017
- Developed basic customer service skills
- Working within a team and as an individual
- Bag packing skills & cash handling
- Customer enquiries
Education
Bachelor of Nursing - Nursing
Flinders University
Bedford Park11.2014
High School Diploma -
Seaview High School
Seacombe Heights, SA11.2011
Skills
- Interpersonal Skills
- Written Communication
- Complaint Handling
- Attention to Detail
- Telephone Etiquette
- Positive Attitude
- Multitasking Abilities
- Computer Proficiency
- Product Knowledge
- Data Entry
- Time Management
- Medical Terminology Knowledge
Certification
- Senior First Aid, Red Cross Australia - Completed February 2022
- Mental Health First Aid, Red Cross Australia- Completed February 2022
Timeline
Booking Consultant
Jones Radiology
09.2022 - Current
Customer Service Manager
Woolworths Supermarket
09.2017 - 08.2022
Customer Service Team Member
Woolworths Supermarket
05.2009 - 09.2017
Bachelor of Nursing - Nursing
Flinders University
High School Diploma -
Seaview High School
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