Krystina Ferronato
Campbelltown,SA
Summary
A spirited and professional individual with extensive experience in claims processing and team engagement at Bupa Health Insurance. Skilled in providing excellent customer service and problem-solving, enhancing member experiences and boosting operational efficiency. Demonstrates creative thinking through successful event planning and collaboration, leading to high team participation. Recognized for strong attention to detail and communication skills, consistently delivering results beyond expectations.
Overview
2
2
years of professional experience
Work History
Ancillary Claims Processing Consultant
Bupa Health Insurance
08.2022 - 10.2023
- Communicating with members ensuring they're receiving the utmost experience with Bupa.
- Collaborating with colleagues and strategising new ideas to help our customers
- Processing all ancillary claims
Hospital Claims Processing Consultant
Bupa Health Insurance
10.2023 - Current
- Responsible for handling complex health insurance claims for hospital services
- Working closely with customers and providers to assess claims, address questions, and build strong relationships to ensure a smooth claims process
- Comprehending the risks, responsibilities, rules, and processes related to the role
- Have achieved consistently high quality since migrating to the hospital claims team
Education
High School Diploma -
Norwood Morialta High School
Magill, SA10-2020
Skills
- Customer Service
- Problem-Solving
- Attention to detail
- Teamwork and Collaboration
- Communication
- Creative Thinking
- Time management
Accomplishments
- Joined the FAB team in February of 2023 and represented both my ancillary and hospital teams. Utilized my creativity to develop new ways to promote engagement within the teams.
- Accepted into the DNA of People Leadership Program which commences November 2024, where I'll learn to build the skillset and confidence to connect and engage in key conversations a people leader needs to have.
Leadership Experience
- Sending out daily AHT's to team
- Creating and presenting DOM to other team leaders
- Open task emails
- Queue Changes
Timeline
Hospital Claims Processing Consultant
Bupa Health Insurance
10.2023 - Current
Ancillary Claims Processing Consultant
Bupa Health Insurance
08.2022 - 10.2023
High School Diploma -
Norwood Morialta High School
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