Summary
Overview
Work History
Education
Skills
Accomplishments
Leadership Experience
Timeline
Generic

Krystina Ferronato

Campbelltown,SA

Summary

A spirited and professional individual with extensive experience in claims processing and team engagement at Bupa Health Insurance. Skilled in providing excellent customer service and problem-solving, enhancing member experiences and boosting operational efficiency. Demonstrates creative thinking through successful event planning and collaboration, leading to high team participation. Recognized for strong attention to detail and communication skills, consistently delivering results beyond expectations.

Overview

2
2
years of professional experience

Work History

Ancillary Claims Processing Consultant

Bupa Health Insurance
08.2022 - 10.2023
  • Communicating with members ensuring they're receiving the utmost experience with Bupa.
  • Collaborating with colleagues and strategising new ideas to help our customers
  • Processing all ancillary claims

Hospital Claims Processing Consultant

Bupa Health Insurance
10.2023 - Current
  • Responsible for handling complex health insurance claims for hospital services
  • Working closely with customers and providers to assess claims, address questions, and build strong relationships to ensure a smooth claims process
  • Comprehending the risks, responsibilities, rules, and processes related to the role
  • Have achieved consistently high quality since migrating to the hospital claims team

Education

High School Diploma -

Norwood Morialta High School
Magill, SA
10-2020

Skills

  • Customer Service
  • Problem-Solving
  • Attention to detail
  • Teamwork and Collaboration
  • Communication
  • Creative Thinking
  • Time management

Accomplishments

  • Joined the FAB team in February of 2023 and represented both my ancillary and hospital teams. Utilized my creativity to develop new ways to promote engagement within the teams.
  • Accepted into the DNA of People Leadership Program which commences November 2024, where I'll learn to build the skillset and confidence to connect and engage in key conversations a people leader needs to have.

Leadership Experience

  • Sending out daily AHT's to team
  • Creating and presenting DOM to other team leaders
  • Open task emails
  • Queue Changes

Timeline

Hospital Claims Processing Consultant

Bupa Health Insurance
10.2023 - Current

Ancillary Claims Processing Consultant

Bupa Health Insurance
08.2022 - 10.2023

High School Diploma -

Norwood Morialta High School
Krystina Ferronato