Kyla Gardner
Rockingham,WA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Officer
Mas National/intowork
Perth, WA
03.2023 - Current
- Support apprentices and trainees through regular check-ins, provide mentorship, and handle data entry tasks using Excel and Microsoft.
- Assist with 1300 number when required.
- Efficient and customer-centric handling of stakeholder inquiries.
- Peer support to team members.
Customer Service Officer
Probe Group Pty Ltd contracted by Services Australia
Perth, WA
04.2021 - 03.2023
- Provided customer service in a courteous and professional manner.
- Resolved customer issues in an efficient and timely manner.
- Processed payments from customers using point of sale systems.
- Tracked key metrics such as average handling time and first call resolution.
- Maintained accurate records of customer interactions and transactions.
Customer service supervisor
Cole's supermarkets
03.2020 - 04.2021
- Performing cashiers' duties with an additional focus on helping customers, includes closing the store, handling money, managing breaks.
Front End
Ellies café
04.2019 - 03.2020
- Took and filled guest beverage and food orders in a timely and courteous manner
- Always maintained a clean and neat workspace
- Operated cash register and eftpos machine.
Tommy sugo
09.2018 - 04.2019
- Position included restock, handling the deliveries, customer service, waiting tables, kitchen hand, cooking and prepping, cleaning, travelling to carousel and back, money handling, sales techniques.
Bunnings Warehouse
04.2018 - 08.2018
- Front end position, including cashier, people greeter, customer service, money handling, working in a team environment.
Education
Graduate -
Safety Bay Senior High School
12.2018
Rockingham Lakes Primary School
12.2013
Skills
- Customer service skills
- Problem solving
- Transaction processing
- Fast paced experiences
- Technical Support
- Data Entry
- Account updating
- Call Center Customer Service
Certification
- Certificate II in Hospitality
- Certificate II in Business
- Certificate II in Customer Engagement
- Barrister certificate
- White Card
- RSA Certificate
- First Aid Certificate
- Full licence
References
Kateri Roberts - Manager at Coles - 0412192622
Karen Valentino - Team leader at MAS - 0432617421
Timeline
Customer Service Officer
Mas National/intowork
03.2023 - Current
Customer Service Officer
Probe Group Pty Ltd contracted by Services Australia
04.2021 - 03.2023
Customer service supervisor
Cole's supermarkets
03.2020 - 04.2021
Front End
Ellies café
04.2019 - 03.2020
Tommy sugo
09.2018 - 04.2019
Bunnings Warehouse
04.2018 - 08.2018
Graduate -
Safety Bay Senior High School
Rockingham Lakes Primary School
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