Summary
Overview
Work History
Education
Skills
Accomplishments
Interests
Timeline
Generic

Regan Ramiah

Canberra,ACT

Summary

Energetic and empathetic individual with knack for effective communication and problem-solving. Possesses fundamental understanding of customer service principles and adept at utilizing digital tools and software. Committed to fostering positive customer experiences and resolving inquiries efficiently.

Overview

1
1
year of professional experience

Work History

Customer Service Officer

Belgravia Leisure (Michael Clarke Recreation Centre)
11.2022 - 05.2023
  • Front facing customer service role that required me to understand and meet customer expectations as well as address customer feedback. More so, the role included physical tasks such as restacking weights in the gym and managing the use of basketball and tennis courts

Administrative Assistant

K and R Lending (Astute Financial)
12.2021 - 10.2022
  • Clerical data entry, calls to banks, loan scheduling, refinancing
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Developed filing system for historical documents, preserving important company records and improving access to information.

Education

Bachelor - Actuarial Studies (In Progress)

Australian National University
02-2025

Thomas Hassall Anglican College
12-2024

Skills

  • Time Management
  • Interpersonal Skills
  • Leadership skills
  • Initiative
  • Adaptability
  • Teamwork
  • Client liaising
  • Customer Service Skills
  • Complaint handling
  • Database maintenance
  • Delivery tracking

Accomplishments

  • Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

Interests

  • Gym Workouts
  • Learning new cooking techniques and expanding my culinary skills
  • I have a passion for photography and editing photos
  • Team Sports
  • Passionate about balancing physical health with mental and emotional wellness

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Referees: Available on request

Timeline

Customer Service Officer

Belgravia Leisure (Michael Clarke Recreation Centre)
11.2022 - 05.2023

Administrative Assistant

K and R Lending (Astute Financial)
12.2021 - 10.2022

Bachelor - Actuarial Studies (In Progress)

Australian National University

Thomas Hassall Anglican College

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Regan Ramiah