Kyle Anderson
Gisborne,VIC
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.
My passion for mental health and the psychology field of study is where I feel most comfortable and want to begin my professional career journey, and hope to put my knowledge and skills obtained from my three years of study, towards helping those who are in need.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Manager of a Ski Tuning Shop
BSL Mount Buller
05.2023 - Current
- Managed a five man ski tuning team, to ensure the highest level of ski tuning and maintenance for Mount Buller guests.
- Trained new employees on proper protocols, machine/tool safety and customer service standards.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Assisted in recruiting, hiring and training of team members.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Trained and guided team members to maintain high productivity and performance metrics.
Ski Technician
NBS, Ski Japan
11.2022 - 03.2023
- Set up rental equipment for guests and ensured every guest had the right and proffered skis or snowboards.
- Handled maintenance and repair requests to keep equipment in good condition and maintain renter satisfaction.
- Accommodated last minute requests to address needs of guests, achieving top guest satisfaction and repeat business.
- Executed sales and marketing initiatives to increase revenue for company.
Ski Technician
BSL Mount Buller
05.2022 - 10.2022
- Worked under a very skilled and knowledgeable ski tuner where I further grew my knowledge of ski tuning.
- Operated a Ski tuning machine at a high level to ensure quality on guest equipment.
- Began taking on more responsibility to push towards a manager role for the next season.
Retail Assistant
Celebrations Bottle Shop
11.2021 - 04.2022
- Responsibly sold alcohol to customers through recommendations, and a positive approach.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Stocked merchandise, clearly labelling items, and arranging according to requests.
- Used POS system to process sales, returns, online orders, and gift card activations.
Retail Assistant
Beach Beat Surfboard Shop
02.2021 - 11.2021
- Ensured a positive and rememberable customer experience for customers.
- Created strong customer relationships when assisting customers in surfboard sales.
- Recommended and advised customers on various types of boards, tailored for each unique customer.
- Used POS system to process sales, returns, online orders, and gift card activations.
Ski Technician
Gear Up Mountain Sports And Rental
12.2019 - 04.2020
- Learnt the skills and knowledge required to tune skis and snowboards for customers of Banff Sunshine Ski resort.
- Began learning and using a Montana Tuning machine.
- Built and established positive relationships with patrons, team members and supervisors.
Education
Bachelor of Science - Psychology
Deakin University
Geelong, VIC11.2023
High School Diploma -
Salesian College
Sunbury, VIC11.2019
Skills
- Organizational Structuring
- Leadership and Management
- Customer Satisfaction
- Mathematical Calculation and Problem Solving
- Showing empathy towards those in need
- Workplace Accountability
Certification
- Working with children's check
- Responsibly Service of Alcohol
- Drivers Licence
- First Aid course
References
Josh Considine - BSL Company Manager
0491 070 429
Lisa Raciti - Mushroom Group Melbourne Directive Creator
0438 112 227
Timeline
Manager of a Ski Tuning Shop
BSL Mount Buller
05.2023 - Current
Ski Technician
NBS, Ski Japan
11.2022 - 03.2023
Ski Technician
BSL Mount Buller
05.2022 - 10.2022
Retail Assistant
Celebrations Bottle Shop
11.2021 - 04.2022
Retail Assistant
Beach Beat Surfboard Shop
02.2021 - 11.2021
Ski Technician
Gear Up Mountain Sports And Rental
12.2019 - 04.2020
Bachelor of Science - Psychology
Deakin University
High School Diploma -
Salesian College
- Working with children's check
- Responsibly Service of Alcohol
- Drivers Licence
- First Aid course
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