Kyle Uchoa
Warrandyte
Summary
Experienced food and beverage attendant with a strong track record of delivering exceptional customer service in dynamic dining environments. Skilled in maintaining high standards of cleanliness, efficiency, and organization, ensuring a seamless dining experience for guests. Adept at multitasking, staying composed in fast-paced settings, and effectively communicating within teams. Proven ability to manage daily operations, adhere to company policies, and contribute to a collaborative, innovative work culture that values initiative and feedback.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Food and Beverage Attendant
Crown Casino
01.2023 - Current
- Assisted in serving drinks and beverages to customers
- Took orders and looked after multiple tables during restaurant pop-up seasons
- Cleaned and set up tables quickly and up to standards for customers
- Worked in large teams and communicated effectively during large functions
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted new employees by teaching them our ways of service
Team Member
Dog Dayz, Warrandyte
03.2022 - 12.2022
- Looked after an average of 100 dogs a day, providing care and assistance with each
- Utilized social skills by providing tours, showing customers where their dog is staying and providing information regarding the spaces shown
- Maintained clean shelters, checking for and providing bedding, water and food for each dog
- Answered phone calls regarding customer enquiries
- Ensured that each dog is clear of any health issues and medicine is given
- Assisted in building fences, gates and enclosures for dogs
Team Member | Retail Worker | Customer Service Representative
Harris Scarfe, Ringwood
02.2021 - 07.2022
- Supported an average of 40 customers per day in finding or selecting items and offering product help and information
- Maintained stock levels by timely ordering, replenishing, and organizing store inventory to meet demands
- Assisted with maintaining registers, organizing back dock, labelling products, unloading merchandise, and cleaning up
- Answered inbound phone enquiries and coordinated with customers for orders placed through the E-commerce store
- Ensured timely dispatch and delivery of parcels to customers
- Created in-store displays by putting promotional signage throughout the store
Customer Service Representative
Seafood By the Yarra, Warrandyte
02.2017 - 12.2017
- Delivered customer service to guests, greeted customers warmly and assisted in taking orders
- Processed cash transactions through the cash register, ensuring accuracy in final counts
- Addressed customer questions on food selection and ingredients and advised on meal choices
- Organized food and non-food products and cleaned store, allowing items to be easily located and ensuring store was aesthetically appealing, aimed at providing an enjoyable experience to guests
Education
Bachelor of Science - Psychology
Swinburne University of Technology
Melbourne, VIC11-2025
Diploma of Health Science (UniLink) -
Swinburne University
Melbourne, VIC01-2023
Certificate IV - Mental Health
Swinburne University of Technology
Melbourne, VIC01-2022
Certificate IV - Information, Digital Media, and Technology
TMG College
01-2021
VCE Certificate - undefined
East Doncaster Secondary College
01.2020
Certificate III - Information, Digital Media, and Technology
TMG College
01.2019
VCE Certificate - undefined
East Doncaster Secondary College
01.2018
Skills
- Teamwork and collaboration
- Adaptability under pressure
- Reliability and punctuality
- Order accuracy
- Guest services
- Buffet maintenance
- Food running
- Active listening
- Sanitation standards
Certification
RSA Certificate
Timeline
Food and Beverage Attendant
Crown Casino
01.2023 - Current
Team Member
Dog Dayz, Warrandyte
03.2022 - 12.2022
Team Member | Retail Worker | Customer Service Representative
Harris Scarfe, Ringwood
02.2021 - 07.2022
Customer Service Representative
Seafood By the Yarra, Warrandyte
02.2017 - 12.2017
VCE Certificate - undefined
East Doncaster Secondary College
Certificate III - Information, Digital Media, and Technology
TMG College
VCE Certificate - undefined
East Doncaster Secondary College
Bachelor of Science - Psychology
Swinburne University of Technology
Diploma of Health Science (UniLink) -
Swinburne University
Certificate IV - Mental Health
Swinburne University of Technology
Certificate IV - Information, Digital Media, and Technology
TMG College
Similar Profiles
Patrick TarrPatrick Tarr
Customer Service Attendant at Crown CasinoCustomer Service Attendant at Crown Casino
Mamata Sahani ChhetriMamata Sahani Chhetri
Food and Beverage Attendant at Crown CasinoFood and Beverage Attendant at Crown Casino
Ajaydeep SinghAjaydeep Singh
Food and Beverage Attendant at Crown CasinoFood and Beverage Attendant at Crown Casino