Kylie Drew
Norman Gardens,Australia
Summary
I am a qualified Support Worker ready to embark on an interesting, exciting, and rewarding career in the disability sector in Rockhampton.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Support Worker
Access Recreation
11.2024 - Current
- Developed strong rapport with participants by consistently demonstrating respect, understanding, and genuine concern for their well-being.
- Enhanced the quality of care for participants by providing personalized support and assistance with daily living activities.
- Participated in professional development and training opportunities to enhance clinical skills.
- Safeguarded participants' well-being by monitoring health conditions, administering medications, and reporting any changes to appropriate medical professionals.
- Developed and implemented tailored activity plans addressing diverse participants' needs.
- Collaborated with multidisciplinary teams to ensure cohesive service delivery for participants.
- Evaluated participants' progress regularly, adjusting support strategies based on feedback and observations.
- Transported participants to appointments, shopping venues, and entertainment events according to a determined schedule.
- Helped participants manage and reach individual goals, supporting independent progression, and social skills.
- Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining participants' safety.
- Assisted participants with personal care tasks, preserving their dignity, and promoting independence.
BUSINESS OWNER AND OPERATOR
Kylie Bakes
01.2022 - Current
- Manage all aspects of a successful home based baking business, including production, sales and customer service.
- Created a diverse menu of baked goods tailored to customer preferences and dietary requirements.
- Handled marketing efforts through social media platforms, growing a local customer base and increasing repeat orders.
- Managed budgeting, pricing, and financial record keeping to maintain profitability and efficiency.
- Coordinated deliveries to ensure timely and fresh product distribution.
- Provide excellent customer service, ensuring satisfaction and building strong customer relationships.
- Follow and adhere to all health and safety guidelines and company policies and procedures.
BARISTA
School grounds café/Earlybirds
01.2020 - 01.2022
- Provide a high level of quality customer service in all aspects of the role to ensure customer satisfaction and return clientele.
- Prepare and serve specialty coffees and teas to customer’s personal requests, dietary requirements, and specifications.
- Serve prepared food ensuring immaculate food presentation and adherence to all food safety guidelines and procedures.
- Receive and accurately process customer orders and payments.
- Maintain a clean and sanitized workstation, utensils, and equipment, and professional presentation.
- Follow and adhere to all health and safety guidelines and company processes and procedures.
- Work comfortably with and contribute to a positive team environment.
Education
Certificate III - Individual Support
BLUESTONE MEDICAL & PROFESSIONAL
01.2024
Diploma - Beauty Therapy
CENTRAL QUEENSLAND UNIVERSITY
01.2021
Graduated Grade 10 - undefined
EMMAUS COLLEGE
01.2004
Skills
- Daily living support
- Housekeeping tasks
- Health and safety awareness
- Emotional support
- Confidentiality and privacy
- Behavioural support
- Meal planning and preparation
- Trauma-informed care
Certification
Certificate III in Individual Support - CHC33021
'Quality, Safety and You' - NDIS Worker Orientation Module
HLTAID009 - Provide Cardiopulmonary Resuscitation
HLTAID011 - Provide First Aid
Hope and Healing for Residential Care
MAYBO - Positive Approaches to Behaviour
MAYBO - Understanding Trauma and Trauma Informed Approaches
MAYBO - Safer Lone Working
MAYBO - Safer De-escalation
MAYBO - Promoting Human Rights and Reducing Restrictive Practices
MAYBO - Positive Behaviour Support
EVOLVE - Supporting Complex YP in Residential Care - Understanding Attachment Trauma
EVOLVE - Supporting Complex YP in Residential Care - Needs Led Assessment
Timeline
Support Worker
Access Recreation
11.2024 - Current
BUSINESS OWNER AND OPERATOR
Kylie Bakes
01.2022 - Current
BARISTA
School grounds café/Earlybirds
01.2020 - 01.2022
Diploma - Beauty Therapy
CENTRAL QUEENSLAND UNIVERSITY
Graduated Grade 10 - undefined
EMMAUS COLLEGE
Certificate III - Individual Support
BLUESTONE MEDICAL & PROFESSIONAL