Kylie Sutton
Dunlop,ACT
Summary
Experienced Business Manager skillful in monitoring and managing daily business operations with focus on continuous improvement. Transforms underperforming operations into successful enterprises using resourcefulness and high-level business acumen. Decisive and analytical with 20-year history of successful industry performance. Dedicated finance professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
34
34
years of professional experience
Work History
Business Manager
John McGrath Auto Group
01.2022 - Current
- Served as a liaison between borrowers and underwriters, effectively communicating requirements and facilitating timely submission of required documentation.
- Negotiated favourable terms with lenders on behalf of clients, securing competitive interest rates and fees.
- Participated in ongoing training programs to stay current on industry trends, regulations, and best practices in loan processing.
- Ensured accuracy in data entry by meticulously reviewing all documentation submitted by borrowers before submission for underwriting approval.
Bank Officer
Westpac Banking Corporation
11.2004 - 01.2022
- Developing and executing sales strategies, maintaining and strengthening branch client relationships, coaching, mentoring, and motivating branch sales, responding to client enquiries.
- Assisted customers in identifying financial goals and recommended tailored banking solutions that aligned with their objectives.
- Oversaw daily cash management functions, ensuring accuracy and security in all transactions conducted at the branch level.
- Consistently met and exceeded sales targets by utilizing effective selling techniques, fostering long-term relationships with clients, and providing exceptional service.
- Supervised branch operations and made continuous improvements in each area.
Crew Team Member
McDonalds Family Restaurant
01.1990 - 01.1993
- Face to face customer service, preparation of food, daily kitchen duties such as cleaning, cooking, cash handling
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Education
GED -
Copland College Canberra
Canberra, ACT10.1992
Charnwood High School
01.1990
Skills
- Financial Management
- Customer Service
- Analytical Thinking
- Business Development
- Negotiation
- Sales and Marketing
- Risk Assessment and Management
- Documentation And Reporting
- Customer Relations
References
- Mrs Lynette Heidtmann, Supervisor, 0439415793
- Jayde Gibson, supervisor 0408113882
Timeline
Business Manager
John McGrath Auto Group
01.2022 - Current
Bank Officer
Westpac Banking Corporation
11.2004 - 01.2022
Crew Team Member
McDonalds Family Restaurant
01.1990 - 01.1993
GED -
Copland College Canberra
Charnwood High School
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