Lachlan Power
Thirlmere,NSW
Summary
Driven hospitality professional with proven expertise in food safety and customer service excellence at KFC. Excelled in staff training and problem-solving, significantly enhancing guest satisfaction. Skilled in multitasking and teamwork, adept at fostering positive experiences in high-volume settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
1
1
year of professional experience
Work History
Hospitality Worker
KFC
Tahmoor, NSW
05.2023 - Current
- Performed general cleaning by sweeping and mopping floors, washing dishes and emptying trash.
- Prepared food and beverages and verified adherence of quality and safe food-handling standards.
- Reduced risks by maintaining clean and organised work environment.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Communicated with customers to promptly resolve complaints and address inquiries.
- Greeted guests with friendly and professional acknowledgment to build rapport.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Trained new staff members on proper customer service and hospitality policies.
- Implemented effective time management strategies during high-volume periods which resulted in reduced wait times and increased guest satisfaction.
Education
Yr10 - Advanced Maths, Science, English
Picton High School
Picton, NSWSkills
- Food safety knowledge
- Food Preparation
- Cleaning and sanitizing
- Supply Restocking
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Excellent Communication
- Multitasking Abilities
Hobbies
In my spare time between work and school, I enjoy Playing rugby league with Thirlmere roosters. I’ve played for 12 years. I also volunteer at the club, helping in the canteen, on the bbq, league safe and packing up the field.
Fast Forward program
I was selected in a fast forward program into university which I’m currently still involved in through school.
GFG mining program
GFG mining program has given me opportunities to further my skills for future job opportunities.
Timeline
Hospitality Worker
KFC
05.2023 - Current
Yr10 - Advanced Maths, Science, English
Picton High School