Lachlan Sutherland
Summary
With years of experience I have worked across many hospitality roles in Australia and Overseas, predominantly in Edinburgh, Scotland. I started out as a Glassy and worked my way up through Bartending and Bar Management to where I am today as an Assistant Venue Manager.
Im a driven leader with strong problem-solving and customer service skills. Dedicated to providing the highest level of service to customers and creating a pleasant work environment for staff.
Overview
10
10
years of professional experience
Work History
Assistant Venue Manager
Prince Alfred Rooftop And Bar
03.2021 - Current
- Enhanced customer satisfaction by providing friendly service and addressing concerns promptly.
- Organised and oversaw special events such as birthday parties, weddings and corporate events.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Monitored inventory levels for essential supplies
- Cultivated strong relationships with clients, leading to repeat business
- Trained and supervised staff to consistently meet performance goals and customer service standards.
- Ensured beverage costs were maintained to target
- Skilled at working independently and collaboratively in a team environment.
- Maintained professional, organised, and safe environment for employees and patrons.
- Inspected venue daily for overall cleanliness and maintenance tasks
Bartender/Supervisor
Ichi Ni Izakaya
01.2019 - 12.2019
- Stock Control
- Dispense Cocktail Bartender
- Opening/Closing the bar
Bar Manager
Paradise Palms (Edinburgh)
01.2014 - 02.2019
- Redesigning the cocktail menu
- Stock Control
- Training staff
- Head cocktail bartender & leading the team
- Rostering the team
- Supervising staff during customer interactions and providing support
- Opening/Closing the bar
- Cashing up
Pop Up Bar Manager
Cocktailcahutes Mobile Bar (Scotland)
- Bar Preparation - Set up and close down of Pop Up Bar
- Creation of drink lists
- Leading bar service team
- Service of beverages at a large-scale location (Weddings/Festivals - Kelburn Garden Party)
Cocktail Bartender
Henry Deane Cocktail Lounge
01.2017 - 07.2017
- Key cocktail bartender
- Supervising client requests and providing support
- Servicing functions (weddings/birthdays/etc)
Skills
- Staff Management
- Event Management
- Staff Scheduling
- Staff Supervision
- Facility Oversight
- Booking Management
- Menu Planning
- Budget Management
- Relationship Building
- Facility Maintenance
- Team Leadership
References
Available Upon Request
Timeline
Assistant Venue Manager
Prince Alfred Rooftop And Bar
03.2021 - Current
Bartender/Supervisor
Ichi Ni Izakaya
01.2019 - 12.2019
Cocktail Bartender
Henry Deane Cocktail Lounge
01.2017 - 07.2017
Bar Manager
Paradise Palms (Edinburgh)
01.2014 - 02.2019
Pop Up Bar Manager
Cocktailcahutes Mobile Bar (Scotland)
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