Lakarna Walker
Sydney,Nsw
Summary
Personable and dedicated
Customer Service Representative
with extensive experience in
hospitality industry. Solid team
player with upbeat, positive attitude
and proven skill in establishing
rapport with clients. Motivated to
maintain customer satisfaction and
contribute to company success.
Articulate, enthusiastic and resultsoriented with demonstrated
passion for building relationships,
cultivating partnerships and
growing businesses. A hard
working individual worker who
strives for success, honest genuine
person who likes to take
challenges head on, I offer my
future employee commitment and
loyalty within the workforce.
Confident and self-motivated who
is willing to keep a positive attitude
throughout and I am fully
determined to push that extra mile
if needed.
Truly responsible and reliable
individual who works well under
pressure thoughtfully organised
worker with strong time management skills
able to learn new tasks quickly and
effectively.
Overview
12
12
years of professional experience
Work History
Food and Beverage/Bar Gaming Attendant
Cronulla RSL
Sydney, Nsw
01.2024 - 08.2024
- Greeted customers and answered questions regarding gaming rules, regulations and procedures.
- Assisted patrons with game play, including redemption of tickets or credits.
- Performed minor maintenance on gaming machines as needed.
- Operated cash register, accepted payments, issued change and receipts to customers.
- Verified customer identification for age-restricted games or activities.
- Monitored the gaming area to ensure compliance with state laws and regulations.
- Maintained cleanliness of gaming tables and equipment.
- Resolved customer complaints in a professional manner according to established guidelines.
- Provided excellent customer service by responding promptly to inquiries from guests or other team members.
- Organized chip trays, tokens and promotional materials for easy access by players.
Cafe Manager/Supervisor
Eighteen22
Punchbowl , 2196
06.2022 - 01.2024
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system.
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales.
- Delivered orders to kitchen and checked for accuracy and correct temperature on pick-up before serving to customers.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques and guest interactions.
- Mentored front of house personnel on company policies customer service techniques and professional communication.
- Minimised loss and misuse of equipment through proper restaurant supervision and staff training.
- Trained new employees in operational procedures and duties for front and back house positions.
- Supervised team of 5-6 employees in cafe establishment, maintaining positive and productive atmosphere to enhance employee experience.
- Reconciled daily sales each shift, counting register drawers and resolving discrepancies.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented food and beverages to guests at tables.
- Presented menus to patrons to answer questions about menu items and make recommendations.
- Relayed orders to service bar and kitchen via point-of-sale register system.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Cleared table and bussed dishes to allow for quick setups.
- Stocked server areas with supplies before, during and after shifts.
- Set up dining room to meet hospitality and service standards.
- Resolved customer concerns with friendly and knowledgeable service.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Developed strong and lasting resident relationships.
- Greeted newly seated guests promptly, filled water glasses and brought bread to table.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Operated POS terminals to input orders, split bills and calculate totals.
- Completed opening and closing checklists to ensure smooth restaurant operations.
- Restocked tables, wait staff areas and order staging areas.
- Promoted desserts, appetizers and specialty drinks to optimize sales.
- Provided timely checks on guest needs and brought requests.
Housekeeper Supervisor
Self employed (mother)
Sydney, Nsw
01.2017 - 02.2022
- Submitted repair requests to maintenance team to reduce operating costs and improve energy-saving strategy.
- Established hands-on, proactive management style to facilitate improvements to workflow and room turnover.
- Enforced rules to teach good manners and maintain safe environment.
- Kept parents' contact information, emergency services phone number and child's health history on hand in case of emergency situations.
- Cared for children of various ages and assisted with feeding, dressing and directing activities.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Organized supplies for use based on expected customer needs.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Sanitized frequented areas and equipment using approved supplies.
- Restocked supplies, replacing toiletries, liners and soaps.
- Transported trash and hazardous waste to appropriate disposal area.
- Kept bathrooms in clean, functional condition by scrubbing stalls, cleaning toilets and tidying storage shelves.
- Trained, managed and motivated employees to promote professional skill development.
- Monitored progress by establishing plans, budgets and measuring results.
- Dealt with customer issues for servers, consistently upholding professionalism and calmness to maintain customer satisfaction.
- Updated customers on menu changes and new food and beverage offerings to maintain quality service relationships.
- Stored food in designated containers and storage areas to prevent spoilage.
- Prepared salads, soups and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
- Restocked cupboards, refrigerators and service stations with new food items or supplies.
- Adhered to food safety and sanitation protocols to reduce germ spread.
- Monitored work areas for cleanliness and functionality and removed obstacles for safety.
- Assisted patients with activities of daily living.
- Conducted patient health checks and communicated observations of patients' conditions to medical staff.
- Responded to patient alarms and needs-assessment requests to identify course of treatment.
Bartender
The Birdwood
Christchurch , New Zealand
06.2018 - 12.2018
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Upsold customers from shelf to premium brands to help boost sales.
- Kept track of bar tabs and transferred open tabs to dining area for wait staff.
- Took drink orders from tables and bar area and relayed to bartenders.
- Interacted with customers, completed transactions and maintained work areas according to relevant professional standards and codes.
- Cleaned tables after service and quickly resetting supplies to maintain restaurant and service flow.
- Checked identification of customers to verify age requirements needed to purchase alcohol.
- Closely monitored customers' intoxication levels and discontinued alcohol service, removed from premises or requested assistance from security.
- Created rapport with new and returning patrons to foster guest satisfaction.
- Collected and organized daily till totals and tips.
- Stocked bar with beer, wine, liquor and related supplies.
- Kept supplies stored in proper locations according to health code standards.
- Used POS system to input orders, create checks and issue receipts.
- Provided highest quality customer service standards by anticipating customer needs.
- Resolved guest problems and complaints to improve overall satisfaction.
- Welcomed guests and assisted with reservations, check-ins and inquiries.
- Referred guests to recommended local attractions and restaurants.
- Recorded guest payments, verifying identification and credit card information to prevent fraud.
- Supervised staff and assigned duties for complete coverage.
- Set and confirmed reservations for guests in person and by phone.
Cafeteria Worker
Sydney international airport
Sydney, Nsw
01.2015 - 12.2015
- Followed guidelines for safe serving, appropriate temperatures, and proper presentation.
- Maintained tools, equipment, and surfaces in clean, neat and working order.
- Rang up orders on cash register to process cash, credit card and personal check payments.
- Monitored use of condiments, utensils, and beverages.
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
Waitress
King St Brewhouse
Sydney, Nsw
02.2013 - 02.2016
- Maintained accuracy while handling payments, giving change and printing receipts to customers.
- Stocked server areas with supplies before, during and after shifts.
- Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
- Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
- Communicated with kitchen staff frequently to stay up-to-date on supply availability and potential customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Prepared salads, appetizers and garnishes to assist kitchen staff.
- Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
- Developed strong and lasting resident relationships.
- Answered guest questions regarding menu, food and beverage preparation, recipe ingredients and allergens.
- Operated POS terminals to input orders, split bills and calculate totals.
- Reset tables between guests, refilled condiments and wiped down surfaces.
- Prepared salads, soups and sandwiches according to customer's orders or supervisor's instructions and approved procedures.
- Consistently maintained high levels of cleanliness, organization, storage, and sanitation of food and beverage products to ensure quality.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
- Resolved problems or concerns to satisfaction of involved parties.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education
RSA And RCG -
RSA & RCG LICENCE
Sydney, Nsw03.2023
First Aid
Sydney, Nsw06.2014
Cert 3 - Hospitality
Regent Training Centre
WHANGAREI,NEW ZEALAND06.2011
Skills
- Maintenance scheduling
- Employee training
- Liquor, wine and food service
- Effective customer upselling
- Food safety understanding
- Experience in leadership
- Decision-making
- Team building
- Superb time management
- Reliability
- Superior communication skills
- Follows directions
- Organization
- Reliable and trustworthy
- Flexible
- Staff management
Timeline
Food and Beverage/Bar Gaming Attendant
Cronulla RSL
01.2024 - 08.2024
Cafe Manager/Supervisor
Eighteen22
06.2022 - 01.2024
Bartender
The Birdwood
06.2018 - 12.2018
Housekeeper Supervisor
Self employed (mother)
01.2017 - 02.2022
Cafeteria Worker
Sydney international airport
01.2015 - 12.2015
Waitress
King St Brewhouse
02.2013 - 02.2016
RSA And RCG -
RSA & RCG LICENCE
First Aid
Cert 3 - Hospitality
Regent Training Centre