Lakhveer Gill
Mickleham
Summary
Experienced Home Care Worker dedicated to providing compassionate and individualized care to clients in the comfort of their own homes. Specializes in managing complex care plans and offering assistance with daily living activities. Committed to fostering a supportive and safe environment that promotes maximum independence. Proven ability to deliver high-quality care and make a positive impact on the lives of those served.
Overview
11
11
years of professional experience
1
1
Certification
Work History
AGED CARE CASE MANAGER
Action on disability within ethnic communities
07.2022 - Current
- Coordinated essential services tailored for ADEC Aged Care clients to sustain independent living at home.
- Conducting support planning with clients, providers and support workers
- Aided in formulating individualized care strategies focused on client-specific criteria.
- Efficiently managed approval and classification of Home Care service invoices.
- Regularly confer with clients and their families to conduct Consumer-Directed Assessments, Care Support Plans, Risk Assessments and Re-assessments
- Documenting risks and incidents by keeping detailed notes in client database
ADMINISTRATION
CTRS TAXI & RIDESHARE
11.2020 - 05.2022
- Prepare reports, spreadsheets and professional presentations including monthly operations status presentation, biweekly status reports, and organizational charts
- Prioritise work and meet deadlines set by the Head of Department
- Research and handle claim issues
- Diary Management, answering calls, invoicing, dispute payments
- Helping customers face-to-face and over the phone in a professional, friendly and efficient manner
- Obtain, create and maintain client documents and records
- Managing and maintaining central invoicing tracking database maintain relationship with clients and deduct monthly premium payments advertising company polices and helping business for growth
Quality Inspector & Packer
UNITED OF PLASTICS
01.2014 - 01.2020
- Reading and understand documents such as job orders, operating instructions and events manuals, time sheets, waste worksheets and every day production reports
- Training new staff members
- Demonstrated attention to detail by maintaining proper stock levels on a line
- Inspection of finished products for quality assurance and adherence to customer's specifications
- Weighing and stock take of products and materials
- Product Labelling
- Customer service experience, handling customer’s queries
- Maintaining knowledge of general warehouse arrangement and item recognition codes
- Achieving company goals by supporting production workers
- Profound knowledge of kitchen safety and sanitation
Education
Certificate - Customer Services
ASSUMED
Certificate - Suicide prevention for senior workshop
Anglicare
Certificate - Aboriginal and Torres Strait Islander cultural awareness
Wicking
Certificate Of Aged Care Standards -
Wicking
Diploma - Community services
McCarthy Learning
01.2025
Certificate III - Administration
MELBOURNE POLYTECHNIC
01.2020
Certificate III - Education support
SYDNEY TAFE
01.2015
Skills
- Care Planning
- Documentation and Reporting
- Records Management
- Care Coordination
- Positive Attitude
- Customer Service
- Client Advocacy
- Data entry and Analysis
- Problem Solving
- Case Documentation
- Community Resources
- Customer service
- Interpersonal skills
- Ability to work under pressure
- High caseload management
- Referral Coordination
Certification
- First Aid Certificate (CPR)
- Food Safety Handling Certificate
- Working with Children Check
- Certificate of Accreditation - Mental Health Fir Aid Australia
- NDIS Screening Check
Personal Information
Visa Status: Australian Citizen
Languages
English
Hindi
Punjabi
Timeline
AGED CARE CASE MANAGER
Action on disability within ethnic communities
07.2022 - Current
ADMINISTRATION
CTRS TAXI & RIDESHARE
11.2020 - 05.2022
Quality Inspector & Packer
UNITED OF PLASTICS
01.2014 - 01.2020
Certificate - Customer Services
ASSUMED
Certificate - Suicide prevention for senior workshop
Anglicare
Certificate - Aboriginal and Torres Strait Islander cultural awareness
Wicking
Diploma - Community services
McCarthy Learning
Certificate III - Administration
MELBOURNE POLYTECHNIC
Certificate III - Education support
SYDNEY TAFE
Certificate Of Aged Care Standards -
Wicking
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