Lana Middleton
Flagstaff Hill,SA
Summary
I regard myself as a true professional with an outstanding level of ethics, humility and integrity. I have confidence in communicating with a diverse range of people at all levels and believe my positive attitude and enthusiasm will allow me to become a valuable asset to any employer.
Overview
21
21
years of professional experience
Work History
Member Support Officer
Royal Australasian College of Physicians
North Adelaide, SA
01.2019 - Current
- First point contact for SA & NT Basic and Advanced Trainees, Supervisors, Directors of Physician Education and Fellows when contacting the college with enquiries.
- Provide college support to SA and NT local Trainees committees
- Event scheduling, planning and hosting of educational workshops for SA & NT members including Lecture Series, Supervisor Professional Development Workshops and other Continuing Professional Development activities held in person or online.
- Stakeholder engagement at local career & wellness events, scientific meetings, grand rounds and trainee or faculty exams to support current and future trainee and fellow relationships.
- Respond, log and action Incoming calls, Live Chat & emails to Member Services.
Client & Project Support
Imparta Ltd
London, United Kingdom
06.2013 - 01.2015
- Plan and carry out Training Logistical activities and Project Support, while maintaining a positive client and supplier relationship
- Key responsibilities include: Acting as the key focal point of information for all client workshops, Working with the client and venue to ensure the smooth running and set up of the workshop logistics, Scheduling faculty for workshops, WebEx and organizing travel arrangements, Coordinating with internal teams to roll out pre-work and software installations, Working with the Finance team on reconciliation of invoices and faculty payment, Liaising with the Production team, ensuring the deadlines are achievable and materials are produced, Maintaining training schedules and updating SharePoint
Retention Coordinator
BMA (British Medical Association)
London, United Kingdom
03.2013 - 05.2013
- Short term project support in membership retention, Creating and maintaining membership training processes and documentation
Manager Call Centre (AS05)
SA Pathology
Adelaide, Australia
04.2012 - 01.2013
- Call Centre Manager of a high volume results enquiry service for medical professionals and general enquiries
- Key Responsibilities: Management and leadership of the call centre including OHS responsibilities, Interview, selection, L&D of Customer Service Coordinators and Supervisors, Supervisor Training of performance management, procedure documentation and auditing.
- Key Achievements: Project support for the procurement and implementation of upgraded call handling software, Creating staff performance and assessment reviews, with customer service and professional language as the focus, Gaining approval from health executives to increase staffing flexibility by creating a casual pool
Supervisor Support Services (ASO4)
SA Pathology
Adelaide, Australia
11.2010 - 12.2011
- Support services consists of 6 areas and is responsible for the supply of consumables to hospital wards, collection centres and surgeries, Internal mail deliveries, hard copy report production, transportation of specimens interstate and internationally while adhering to packaging regulations, main reception greeting all visitors of SA Pathology and hospital-to-lab scheduled foot couriers service
- Key Responsibilities: Working with Shift Supervisors to identify barriers and ensure all intended functions of the department meet KPIs with maintaining turnaround time and customer service as the focus. Liaising with clients and suppliers to ensure adherence to contracts & maintain relationships. Project management of new patient centre collection sites.
- Key Achievements: Procurement of printing equipment to meet increased demand of hard copy reports, Project management of two new Patient centre collection sites (King William Road & Magill), Requested by executive directors to also undertake management of the call centre
Specimen collector (OPS1)
SA Pathology
Adelaide, Australia
01.2009 - 11.2010
- Pathology specimen collection including venepuncture, urea breathe tests, point of care testing, wound swabs, skin scrapings and patient specimen collection instruction/advice, whilst maintaining the Health & Safety of myself and patients.
Work Group Leader
General Motors Holden (GMH)
Elizabeth Vale, Australia
04.2003 - 10.2009
- 6.5 years in leadership positions which involved acting as a liaison between Workgroups, Area Leaders and support staff, including suppliers, Monitoring Workgroup performance ensuring quality of the work output and ensuring it meets ISO 9000 and ISO 14000 standards
- Completing workplace safety audits and reporting any workplace injuries.
Education
Certificate IV - Training And Assessment
Auctus Training And Education
Payneham, SA04.2021
OHS for Managers, Certificate -
Business SA
01.2012
MS Project, Certificate -
University of Adelaide
01.2012
Some College (No Degree) - Bachelor of Business
University of South Australia
Adelaide, SASkills
- Microsoft suite programs including Word, Excel, Outlook & Power Point
- Experience in Leadership and management
- Program Evaluation
- Logistics Coordination
- Professionalism and work ethic
- Adaptability and flexibility
- Problem solving & creativity
- Positive attitude & energy
- Work Coordination
- Project Planning
- Content Management Expertise
References
References available upon request.
Timeline
Member Support Officer
Royal Australasian College of Physicians
01.2019 - Current
Client & Project Support
Imparta Ltd
06.2013 - 01.2015
Retention Coordinator
BMA (British Medical Association)
03.2013 - 05.2013
Manager Call Centre (AS05)
SA Pathology
04.2012 - 01.2013
Supervisor Support Services (ASO4)
SA Pathology
11.2010 - 12.2011
Specimen collector (OPS1)
SA Pathology
01.2009 - 11.2010
Work Group Leader
General Motors Holden (GMH)
04.2003 - 10.2009
Certificate IV - Training And Assessment
Auctus Training And Education
OHS for Managers, Certificate -
Business SA
MS Project, Certificate -
University of Adelaide
Some College (No Degree) - Bachelor of Business
University of South Australia
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