Lani Walker

Providing independent facilitation of Aboriginal and Torres Strait Islander family-led decision-making.

· Enable Aboriginal and Torres Strait Islander families to participate in decision-making about themselves and their children.

· Facilitate family-led decision-making from early in the child protection continuum.

· Support self-determination and the Aboriginal and Torres Strait Islander Child Placement Principle.

· Assist families to understand Child Safety processes and the safety concerns held by Child Safety (where applicable).

· Provide support to families to enable them to have active input to decisions.

· Conducting family mapping to identify family members who could support the resolution of safety concerns or maintain the child’s cultural and family connections.

· Facilitating family planning sessions in preparation for a family-led decision-making meeting.

· Facilitating formal family-led decision-making processes, ensuring all participants can contribute to the family plan.

· Linking families with the support services they need to implement and sustain the family plan.

· Cultivating effective working relationships across all levels, which encourage the growth of both internal and external connections, promote collaboration, trust, and respect, embrace diversity, and provide guidance, mentoring, and a focus on staff development.

• Contributing Cultural knowledge supporting First Nations Families to provide a discussion of what is in the child's best interest and keeping Within their kinship's arrangements
• Contributing to families' decision-making progress with CSO and team leaders
• Consulting and engaging with stakeholders, contributing to First Nations families
• Attending decision-making Meetings ( scans, Prac-panels)
• Attending interagency and community meetings collaborating with other services suitable for Child safety
• On how to work with First Nations families and keeping Kinship Families First contacts to go into care
• Cultural state-wide meetings, CPA training, working with CSO and CSSO webinars attending further training suitable for the job role, Liaison with external and informal Stakeholders, further training using government systems ICMS, Following Workplace Policies, and procurers, and how to work with First Nations Families, Respecting my own values and beliefs
• Finding families kinship mapping and creating grograms for First Nations Families creating cultural plans, collaborating with other CPA supports around families, and asking for feedback
• Working and sharing own living share experiences, (Contributing to Cultural events and sharing known knowledge
• Working alongside First Nations services, proving background, and connecting to re-building relationships with First Nations Families
• Kambu, Torres Strait Islander Corporations for Health

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Confirmed appointments, communicated with clients, and updated client records.
• Kept reception area clean and neat to give visitors positive first impression.
• Answered phone promptly and directed incoming calls to correct offices.
• Resolved customer problems and complaints.
• Responded to inquiries from callers seeking information.
• Corresponded with clients through email, telephone, or postal mail.
• Answered central telephone system and directed calls accordingly.
• Assisted with onboarding new clients and securing paperwork completion.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Organized, maintained and updated information in computer databases.