Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Lauagaia Reupena-Ete

Truganina,Victoria

Summary

Dynamic professional with extensive experience in logistics and customer service, notably at Country Road Group Logistics. I have very good computer skills, with a proven track record in optimizing online order processing and enhancing workflow efficiency. Skilled in data entry, accounting, taxation, and adept at utilizing RF scanners, complemented by strong communication abilities to foster team collaboration.

Overview

19
19
years of professional experience

Work History

Online Team Member

Country Road Group Logistics
Truganina, Victoria
07.2021 - 08.2025
  • Processing online orders.
  • Process online returns/refunds.
  • Coordinated online order processing for efficient fulfillment and delivery.
  • Packing, picking, and organizing online orders.
  • Tracked progress against set goals using relevant KPIs.

Online Team Member

Coles
Truganina, Victoria
10.2024 - 07.2025
  • Organize, sort, and process customer online orders.
  • Picking and bagging customer orders accurately.
  • Processed returned orders.
  • Coordinated online order processing for efficient fulfillment and delivery.
  • Managed inventory levels using warehouse management systems to ensure accuracy.
  • Implemented process improvements to enhance workflow efficiency in logistics operations.

Apparels Team Member

KMART
Truganina, Victoria
12.2023 - 04.2024
  • Process orders
  • Picking apparels
  • Packing and sorting orders
  • Collaborated with team members to ensure smooth store operations during peak hours.

Admin / Customer service

Riverlands
Bulls, New Zealand
08.2014 - 01.2017
  • Customer service.
  • Data entry.
  • Handling office duties.
  • Answer telephone calls and emails.
  • Order office supplies and work equipment from suppliers.

Senior Audit Officer

Ministry for Revenue
Apia, Samoa
12.2012 - 12.2013
  • Complete credit checks and audits.
  • Support the Principal Officer with daily operational functions.
  • Supervise and quality-check the work of other staff as requested.
  • Identify and deal with cases of tax evasion.

Technical and Legal Support Officer

Ministry for Revenue
Apia, Samoa
09.2011 - 12.2013
  • Research and identify the most appropriate option(s) for resolving technical issues.
  • Provide legal opinions on technical issues, escalating more complex queries to the Senior Officers.
  • Provide advice and assistance on prosecution file preparation.
  • Complete other Ministry-related tasks, assignments, and projects as requested.

Tax Officer

Ministry for Revenue
Apia, Samoa
07.2010 - 12.2013
  • Reviewed tax filings for compliance with regulations and guidelines.
  • Assisted taxpayers with inquiries and provided clear guidance on tax issues.
  • Assess tax returns.
  • Prepared detailed reports summarizing audit findings and recommendations.

Teller / Customer Service Officer

Westpac Bank
Apia, Samoa
01.2007 - 12.2007
  • Handling money by entering deposits and withdrawals in the system.
  • Processed customer transactions accurately and efficiently.
  • Assisted customers with account inquiries and service requests.
  • Balanced cash drawer daily to ensure accuracy.

Education

Certificate III - Financial Services

TAFE NSW Western Sydney Institute
01.2019

Bachelor of Commerce -

National University of Samoa
01.2011

Skills

  • Customer services
  • Logistics
  • Administration
  • Accounting
  • Taxation
  • Data entry
  • Computer skills
  • Online order processing skills
  • Pick packing
  • Warehousing
  • Retailing
  • RF scanner skills
  • Tugger

References

  • Deborah Maua, manager at Country Road, dbmaus95@gmail.com
  • Theo Thai, manager at Coles, taitheo.0116@gmail.com
  • Christmas Reupena-Atonio, Woolworths MFDC, 0452573529

Languages

English
Full Professional

Timeline

Online Team Member

Coles
10.2024 - 07.2025

Apparels Team Member

KMART
12.2023 - 04.2024

Online Team Member

Country Road Group Logistics
07.2021 - 08.2025

Admin / Customer service

Riverlands
08.2014 - 01.2017

Senior Audit Officer

Ministry for Revenue
12.2012 - 12.2013

Technical and Legal Support Officer

Ministry for Revenue
09.2011 - 12.2013

Tax Officer

Ministry for Revenue
07.2010 - 12.2013

Teller / Customer Service Officer

Westpac Bank
01.2007 - 12.2007

Certificate III - Financial Services

TAFE NSW Western Sydney Institute

Bachelor of Commerce -

National University of Samoa

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Lauagaia Reupena-Ete