Laura Polotnianka
Leichhardt,NSW
Summary
I am a highly skilled and enthusiastic professional with many years of experience in management, administration and customer service.
I'm a friendly and organised individual, quick learner and keen to learn all aspects of your business.
Overview
9
9
years of professional experience
Work History
Group Practice Manager
Sydney Physiotherapy Solutions
01.2022 - Current
- Managing a team of 8 Physiotherapists and 3 Reception staff across 2 clinic locations.
- Fortnightly timesheets and rostering, as well as interviewing, hiring and training of administration staff.
- Strong understanding of booking system Cliniko, as well as HiCaps, Medicare, DVA, NDIS claiming and daily reconciliation.
- Established and maintained effective communication with staff and general practitioner's to promote high quality patient care and privacy.
- Ordered all pharmacy supplies and kept check on inventory levels.
Office Administration/Receptionist Manager
Physiocare 360
05.2021 - 01.2022
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Secured optimal program efficiency through collaboration with internal teams and development of positive community relationships.
- Interacted with customers by phone, email, or in-person to provide information.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Reconciliation of accounts using Xero.
Retail Assistant & Team Leader
Mitcham Square Gift Shop
09.2017 - 05.2021
- Opened/closed store, balanced tills & banked cash.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained tidy and organized store environment to comply with cleanliness standards.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Lottery training and course completed.
Administration Clerk
Kmart
04.2014 - 06.2017
- Handled incoming phone calls and answered questions from callers.
- Interacted with customers by phone, email, or in-person to provide information.
- Balanced store sales figures.
- Banked/handled large sums of money.
Education
High School Diploma -
Unley High School
Netherby, SA11.2023
Skills
- Friendly, warm nature with a can-do attitude and a genuine care for helping people
- Flexible and Adaptable
- Strong ability to multitask, work under pressure and towards a deadline
- Hardworking and Reliable
References-
Adam Lake- adam@physiocare360.com.au
Owner/Physiotherapist- Physiocare 360 0422 976 532
Nicole Westdjik
Senior Colleague- Mitcham Square Gift Shop 0433 233 055
Timeline
Group Practice Manager
Sydney Physiotherapy Solutions
01.2022 - Current
Office Administration/Receptionist Manager
Physiocare 360
05.2021 - 01.2022
Retail Assistant & Team Leader
Mitcham Square Gift Shop
09.2017 - 05.2021
Administration Clerk
Kmart
04.2014 - 06.2017
High School Diploma -
Unley High School
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