Lauren McComb
Sydney,NSW
Summary
I am a reliable, self-motivated, focused, and adaptable second-year law and strategic communications student at UTS who is looking for an opportunity to gain legal experience. I believe that I possess the personal qualities which make me worthy of your consideration. I possess strong verbal and written communication skills, have an excellent work ethic and am attentive to detail. I am also an effective team member who can work independently or under direction.
Overview
8
8
years of professional experience
Work History
Casual Receptionist
Oatley Physiotherapy Sports and Injury Centre
01.2020 - Current
- I work as a local business receptionist where I complete daily tasks of interacting with customers, cooperate with staff, efficiently process invoices to third parties, arrange appointment bookings, balance payments and daily banking reconciliations on MYOB software.
- In this role, I have gained experience interacting with the local community, developed key verbal and written communication skills with third parties (e.g Insurance Companies, Government Agencies, Doctor Offices) and skills in Office Administration.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Answered phone promptly and directed incoming calls to correct physiotherapists.
- Kept reception area clean and neat to give visitors positive first impression.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Casual Cashier Supervisor
IGA Panania
11.2022 - Current
- As a cashier, I have developed my confidence in communicating with different types of people by regularly interacting and have built rapport with local community members.
- My role as a supervisor has extended responsibilities to resolve customer challenges and issues, accurately handle cash floats, process price and product discrepancies, and organise cashier staff.
- Working multiple shifts a week has developed my time management skills to balance work, study and social aspects of life.
- Quickly and accurately counted drawers at start and end of each shift.
- Maintained a safe working environment, ensuring that all employees adhered to company policies and regulations.
- Improved customer satisfaction by efficiently handling cash transactions and addressing customer concerns.
- Developed strong relationships with customers, leading to increased loyalty and repeat business through attentive service and prompt issue resolution.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Election Official
Election Official / Declaration Vote Issuing Officer
03.2023 - 09.2024
- To better understand elections and their role in society, I applied and was accepted as a 2023 Election Official and 2024 Declaration Voting Officer.
- I have undertaken official training and have first-hand experience of the Australian representative system.
- Distributed ballots to voters and answered questions concerning voting procedures.
- Furnished assistance and advice to new voters on proper steps and procedures.
- Oversaw accuracy testing and maintenance of voting units through continued surveillance.
- Created fair, non-partisan environment to protect free choice of voters.
Representative Player and District A Umpire
Bankstown City Netball Association
07.2016 - Current
- I am a committed member of BCNA as both a player and umpire.
- My role as an umpire requires the capacity to make accurate decisions in a fast-paced and high-pressure environment.
- I have been a member of BCNA Representative teams (U11s-U17s and metro league team in 2021-2022), a member of the BCNA academy (specialised representative squad through U12s-U15s) and completed various ground duties (charity BBQ and court setup) over my 14-year participation within the netball association.
Education
Bachelors in Law / Bachelors in Communications - Strategic Communications
UTS
Ultimo01.2028
Higher School Certificate -
Inaburra School
Bangor01.2022
Skills
- Reliable
- Punctual
- Committed
- Attention to Detail
- Effective collaborator
- Strong verbal communication
- Strong written communication
- Problem-Solving
- Multitasking
- Filing and Recordkeeping
- Time Management
- Customer Service
- Teamwork and Collaboration
- Microsoft Office Suite
Volunteer Experience
UTS Brennan Justice Program
- As a part of my ongoing law degree, I am an active member of the Brennan Justice Program provided at UTS.
- I have dedicated myself to further my reflection on justice and legal awareness by attending academic webinars, book studies and involvement in discussion groups.Extracurricular Volunteer Program Brennan Justice and Leadership Program: Attend academic webinars and Participate in discussion groups.
Body and Soul (Salvation Army Program)
- As a community volunteer, I have actively assisted with kitchen operations, including meal preparation, cooking, and cleaning.
- Volunteering through the Body and Soul program has allowed me to contribute to the local community by creating opportunities for social interaction and supporting those experiencing loneliness.
- This experience has also enhanced my organisational and leadership skills, as I manage both kitchen tasks and interactions with attendees.
Timeline
Election Official
Election Official / Declaration Vote Issuing Officer
03.2023 - 09.2024
Casual Cashier Supervisor
IGA Panania
11.2022 - Current
Casual Receptionist
Oatley Physiotherapy Sports and Injury Centre
01.2020 - Current
Representative Player and District A Umpire
Bankstown City Netball Association
07.2016 - Current
Bachelors in Law / Bachelors in Communications - Strategic Communications
UTS
Higher School Certificate -
Inaburra School
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