Lauryn McKeown
Sydney ,NSW
Summary
Experienced Food and Beverage Attendant working at Swissotel, Sydney. Skilled in food safety and guest services, gaining loyalty through exceptional experiences. Recognised for efficient dining room organisation and effective upselling strategies, contributing to increased repeat business and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Food and Beverage Attendant
Swissotel Sydney
12.2022 - Current
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Cleaned and wiped tables and chairs to remove residue and comply with hygiene standards.
- Greeted and seated guests to provide a friendly and welcoming experience.
- Maintained a clean and organised dining area for an enjoyable guest experience.
- Developed strong relationships with regular customers, leading to increased loyalty and repeat business.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Collaborated with other food and beverage attendants to provide prompt, smooth and excellent service.
- Communicated with kitchen staff and waiters to provide accurate, timely information regarding orders and minimize delays.
- Trained new staff members on company policies and procedures.
Bar Staff
Canal Court Hotel
08.2021 - 08.2022
- Handled high-pressure situations, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Kept server areas clean and stocked to increase efficiency while working tables.
Education
St Paul’s High School
Northern Ireland 07.2022
Skills
- Adaptability under pressure
- Reliability and punctuality
- Food safety
- Kitchen support
- Guest services
- Dining room organization
- Phone orders
- Cross-training capabilities
- Buffet maintenance
- Upselling strategies
Timeline
Food and Beverage Attendant
Swissotel Sydney
12.2022 - Current
Bar Staff
Canal Court Hotel
08.2021 - 08.2022
St Paul’s High School
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