Lavraj Khadka
Sydney,NSW
Summary
A dedicated and resourceful individual with service-oriented experience in a variety of settings. Motivated and enthusiastic, with outstanding communication skills and a natural flair for establishing a rapport with people with a diverse range of personalities. Works well as an individual or as part of a team. Reliable, focused and results driven. I am seeking a position where I can enhance my skills for my further career development.
Overview
11
11
years of professional experience
Work History
Barista
Dedy’s Cafe
08.2023 - 05.2024
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Used POS system to accurately enter orders and process payments.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Helped management keep adequate supply on hand by notifying of shortages.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Did opening and closing
Barista
Zinc Cafe
07.2022 - 08.2023
- Used POS system to accurately enter orders and process payments.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- Consistently met or exceeded daily sales targets, driving revenue growth for the cafe.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Packaged bagels, muffins and other food items for customer purchase.
- Learned special recipe items and seasonal offerings to best meet customer needs.
- Did opening and closing
Customer Service
Pokhara Ultra Light Pvt. Ltd
03.2018 - 02.2022
- Provided exceptional customer service, resolving client inquiries quickly and professionally.
- Monitored and reported technical issues to deliver quality customer service.
- Trained newly hired employees on routine tasks and customer service.
- Strengthened client relationships through exceptional customer service and prompt followups.
Barista
Bollywood Hollywod Restaurant And Bar
12.2016 - 01.2018
- Maintained regular and consistent attendance and punctuality.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
Barista
Qatar Airways
08.2014 - 05.2016
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Food and Beverage Server
Qatar Airways
03.2013 - 08.2015
- Provided courteous, friendly service while multitasking in fast-paced environment.
- Greeted guests warmly to foster welcoming environment.
- Maintained a clean and organized dining area for an enjoyable guest experience.
- Remained focused, calm and professional during peak rush hours.
Education
High School - Commerce
Jana Priya
04.2010
Skills
- Team Player
- Cash Handling
- Opening and closing duties
- Exceptional customer service
- Adaptive and creative
- Attention to Detail
- Adaptable and Flexible
- Problem-Solving
- Reliable and Dependable
- Hospitality and Professionalism
- Active Listening
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Barista
Dedy’s Cafe
08.2023 - 05.2024
Barista
Zinc Cafe
07.2022 - 08.2023
Customer Service
Pokhara Ultra Light Pvt. Ltd
03.2018 - 02.2022
Barista
Bollywood Hollywod Restaurant And Bar
12.2016 - 01.2018
Barista
Qatar Airways
08.2014 - 05.2016
Food and Beverage Server
Qatar Airways
03.2013 - 08.2015
High School - Commerce
Jana Priya
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