Leah Johnstone
Moore Park Beach,QLD
Summary
Highly-motivated employee with desire to take on new challenges while learning. Strong work ethic and customer service skills, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Motel Manager
Manungurra Development Corporation
Tennant Creek , NT
04.2018 - 11.2024
- Created pricing strategies designed to maximize profits while maintaining competitive room rates.
- Managed accounts receivable functions, such as invoicing customers and collecting payments due.
- Organized special events for guests, such as promotional activities or special dinners.
- Coordinated with outside vendors to provide additional services such as laundry or housekeeping.
- Monitored the performance of all motel departments to ensure quality service.
- Supervised staff, including the hiring, training, and scheduling of employees.
- Resolved customer complaints in a timely manner while maintaining excellent customer relations.
- Prepared reports on occupancy rates, revenues, and expenses for management review.
- Managed the budget and expenditures, supplies, and renovations, and drove operations to meet sales and profit margins.
- Organized staff schedules, balancing workload, and operational needs.
Administration Officer
Manungurra Aboriginal Corporation
Tennant Creek , NT
02.2019 - 09.2024
- Assist with facilitating meetings such as Board meetings, SGM, AGM, and conferences for internal staff members, as well as external stakeholders.
- Managed and maintained office filing systems, ensuring all documents are accurately stored and easily retrievable.
- Assist with royalty distribution.
- Crisis assistance.
- Researched new products and services to identify potential vendors.
- Negotiated contracts with suppliers for purchasing supplies at competitive prices.
- Liaising with members and directors.
- Logistical assistance with travel, education services, business transactions, and funeral.
Sales Person
Thrifty Car Rentals
Tennant Creek, NT
11.2015 - 03.2021
- Analyzed customer feedback to identify areas for improvement in product offerings.
- Collaborated with team members to develop effective sales plans.
- Advised customers on the latest product features and benefits.
- Provided personalized service to build relationships with customers.
- Placed orders and answered customer questions in person, through email, and over the phone to maximize customer service.
Education
High School Diploma -
Orara High School
Coffs Harbour, NSW12-1999
Skills
- Reservation Management
- Customer service
- Accounts payable and receivable
- Complaint handling
- Revenue management
- Sales and Marketing
- Front Desk Operations
- Budget planning
- Property maintenance
- Reporting
- Guest experiences
- Cash handling
- Account Administration
- Staff scheduling
- Staff supervision
- Sales
- Promotions
Certification
- Certificate III in Hotel Management Operations
- Advanced Certificate in Xero Accounting
- Enrolled into Accounting and Bookkeeping
- Certificate in Cultural Awareness
- First Aid Certificate
Languages
English
Professional
Personal Atributes
- Loyal
- Honest and Reliable
- Fast Learner
- Great time Management
- Can adapt to all environments
- Positive outlook
- Great communication skills
Affiliations
- Recently lead a team to win an NT Tourism Brolga Award.
- Lead a team to be an entrant into the Australian Tourism Awards
References
- Karen Sheldon AM. Managing Director at Karen Sheldon Group Pty Ltd. m: 0417 824 701 e: karen@karensheldon.com.au
- Gina Smith. Founder Director at Manungurra Aboriginal Corporation. m: 0472 616 235 e:smithgina859@gmail.com
- Debbie McIntyre-Day. Central Australian Aboriginal Family Legal Unit. Ph: (08) 8953 6355 e: dmd@caaflu.com.au
- Jan Baldwin. Personal. m: 0400 253 851
Timeline
Administration Officer
Manungurra Aboriginal Corporation
02.2019 - 09.2024
Motel Manager
Manungurra Development Corporation
04.2018 - 11.2024
Sales Person
Thrifty Car Rentals
11.2015 - 03.2021
High School Diploma -
Orara High School
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