Leanne Loury
Gowrie Junction,QLD
Summary
As a former cafe owner, I bring strong leadership, communication and problem-solving skills that are essential in child support work. managing a business required me to handle sensitive situations resolve conflict and support our diverse team skills directly transferable to working with families and clients in challenging circumstances. My experience in multitasking organisation and maintaining professionalism under pressure includes me to navigate complex case management and advocate effectively for children’s well-being. I am eager to apply my interpersonal skills and dedication to service in child support role feeding positive outcomes for families and communities.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Cafe Owner
Myself
Toowoomba
10.2013 - 08.2025
As a cafe manager/owner I was responsible for leading the overall daily operations of the cafe ensuring smooth service and high customer satisfaction as well as a productive team environment.
- Trained scheduled and supervised a team of barristers and kitchen staff
- handled customer feedback and resolved complaints promptly and professionally
- manage inventory, placed orders and coordinated with suppliers to ensure stock availability
- ensured compliance with food safety and hygiene regulations
- Monthly team meetings and provided ongoing staff training
- addressed and resolved interpersonal conflict amongst staff members to maintain a positive respectful and collaborative work environment
- Versatile team player capable of performing all cafe roles, including kitchen duties and front of the house service to support operations and ensure smooth workflow
- Managed financial aspects of the business, including budgeting, forecasting, and controlling costs.
Skills
- Leadership and team management
- Inventory and supply chain manage
- Marketing and social media manage
- Health safety and food hygiene compliance
- Time management and multitasking
- Customer service excellence
- Adaptability and versatility in roles
Certification
- Responsible service of alcohol
- Food safety
- First aid certification
Willing to update /obtain any certificates required
Timeline
Cafe Owner
Myself
10.2013 - 08.2025