Lee Avery
Petrie,QLD
Summary
Gifted professional with drive to provide remarkable service. True people person skilled in resolving issues and understanding importance of corporate branding.
Overview
9
9
years of professional experience
1
1
year of post-secondary education
Work History
Motel Manager
pialba motor inn
Hervey Bay , QLD
05.2022 - 05.2026
- Managed daily operations of motel including front desk and housekeeping functions.
- Oversaw staff scheduling and training to ensure smooth service delivery.
- Coordinated guest reservations and handled check-in/check-out processes efficiently.
- Maintained grounds, mowing, gardening, cleaning pool and use of pool chemicals.
- Maintained cleanliness and safety standards throughout the property premises.
- Implemented customer service protocols to enhance guest satisfaction and experience.
- Monitored inventory levels for supplies and ordered as needed for operations.
- Resolved guest complaints promptly to ensure a positive stay experience.
- Coordinated with outside vendors to provide additional services such as laundry or housekeeping.
- Conducted regular inspections of guest rooms and public areas to ensure high standards of cleanliness and maintenance.
- Supervised staff, including hiring, training and scheduling of employees.
Cleaner Supervisor
Millennium
Nelson Bay
12.2016 - 07.2018
- Supervised cleaning teams to maintain high sanitation standards across facilities.
- Trained new staff on cleaning procedures and safety protocols.
- Inspected work areas to ensure compliance with cleanliness guidelines.
- Coordinated schedules to optimize staffing and coverage for cleaning shifts.
- Managed inventory of cleaning supplies and equipment for efficient operations.
- Collaborated with management to improve cleaning processes and workflows.
- Addressed staff performance issues and provided constructive feedback regularly.
- Carry out regular inspections of work areas to ensure cleanliness standards are met and that health and safety regulations are adhered to.
- Respond promptly to customer complaints regarding cleanliness issues or any other related matters.
Education
Business Administration Cert 3 - Business Administration And Management
Newcastle Tafe
Newcastle 05.2014 - 05.2015
Skills
- Front desk operations
- Staff training
- Guest relations
- Inventory management
- Customer service
- Operations oversight
- Conflict resolution
- Team leadership
- Attention to detail
- Time management
- Problem solving
- Budget planning
- Housekeeping supervision
- Grounds keeper, including pool and lawn
Timeline
Motel Manager
pialba motor inn
05.2022 - 05.2026
Cleaner Supervisor
Millennium
12.2016 - 07.2018
Business Administration Cert 3 - Business Administration And Management
Newcastle Tafe
05.2014 - 05.2015