Summary
Overview
Work History
Education
Skills
Certification
Timeline
PROFESSIONAL ETHOS
Australia Day Student Award
Generic

Leia Burrough

Emerald,VIC

Summary

Passionate about delivering positive outcomes. Administrative professional with strong customer service background. Known for providing reliable office support with keen attention to detail, efficient time management, and technical expertise. Equipped with advanced interpersonal skills such as sophisticated communication, successful problem-solving and adept in collaboration.

Overview

8
8
years of professional experience
1
1
Certification

Work History

MEDICAL ADMINISTRATION OFFICER

Monash Health
02.2020 - Current

Monash Imaging

  • In the last 5 years, I have become proficient in bridging members of the community to a bulk-billed radiology service across the Monash Imaging network.
  • My advanced interpersonal skills enable me to build a trustworthy rapport with patients and to collaborate with clinicians.
  • Daily responsibilities include (but are not limited to) arriving/admitting patients, arranging complex appointments, processing/triaging referrals, dispatching correspondence, responding to emails, managing phone calls, liaising with clinicians and other departments, resolving in-person enquiries.
  • My role connects patients and their families to an essential medical service, and this is achieved through my reliable administrative expertise.
  • Developed strong working relationships with colleagues, contributing to a positive work environment.
  • Provided exceptional customer service, addressing enquiries professionally and in a timely manner.

POSTAL DELIVERY OFFICER

Australia Post
01.2018 - 01.2020

Electric Assist Motorised Bicycle (EAMB fleet)

  • In this position, I was responsible for sorting and delivering high-volumes of letters and parcels to over 1,900 Australians every day. This was achieved on an electric-assist-motorised-bicycle (EAMB), which covered a designated route of residences and businesses.
  • This role taught me how to adapt to working outdoors, and how to operate autonomously for long hours.
  • It was a privilege to have contributed to local and international connections in a unique way.
  • Boosted safety standards, conducting regular vehicle inspections and adhering to traffic laws during mail deliveries.
  • Managed high volumes of mail during peak seasons while maintaining accuracy in sorting processes, ensuring timely deliveries.

Education

High School Diploma -

Cranbourne East Secondary College
Cranbourne East, VIC
10-2016

Certificate IV - Celebrancy

Box Hill Institute of TAFE
Melbourne, VIC
10-2024

Skills

  • Customer service
  • Administrative support
  • Effective problem solving
  • Computer competency (60 wpm typing speed)
  • Sophisticated communicator (written & verbal)
  • Confident working autonomously
  • Collaborative team member
  • Ability to multi-task high volume workloads in fast-paced environment

Certification

  • Working with Children Check | VIC | 2025
  • Construction Induction Card | Cove Training | VIC | 2020

Timeline

MEDICAL ADMINISTRATION OFFICER

Monash Health
02.2020 - Current

POSTAL DELIVERY OFFICER

Australia Post
01.2018 - 01.2020

High School Diploma -

Cranbourne East Secondary College

Certificate IV - Celebrancy

Box Hill Institute of TAFE

PROFESSIONAL ETHOS

  • Community: A core value of mine is to help others and to serve a greater purpose. It is in my nature to empathise with those who are facing adversities. I believe in merging empathy with action to provide compassionate support.
  • Respect: Diversity in the workplace means collaborating with people who might share different beliefs, political views, faith and/or language. Regardless, I am acutely aware that my words and actions can make a lasting impression on anyone. As such, I show consideration and respect by using a neutral tone when I speak, holding appropriate eye contact in conversations and express gratitude often.
  • Efficiency: Beyond keyboard shortcuts, I really appreciate simplifying workflows to achieve the best possible outcome. I often think ahead when handling enquiries, and prepare solutions to suit the request. Additionally, I like to combine basic tasks which awards myself more time to complete complex duties.
  • Accountability: Learning new concepts or systems is integral to any manner of job. It’s important to remember that we also learn from our mistakes. I exemplify accountability when I am honest and own my errors, but I will always craft an appropriate solution to rectify the mistake as well as prevent it from repeating in the future.

Australia Day Student Award

Each year, the City of Casey council awards 10 students the opportunity to learn how the local, state and federal governments operate in Australia and I was fortunate enough to be selected in 2014. I will never forget the thrill of witnessing Question Time live in Melbourne State Parliament and how lucky I was to visit the Australian Defence Force Academy (ADFA) in Canberra.

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Leia Burrough