Leilani McGilchrist
Tweed Heads
Summary
I am hardworking, enthusiastic and friendly with big ambitions. I am motivated with a successful and extensive background in retail and sales. I am 20 years old and have a 1 year old daughter and am coming back to work from Maternity leave, ideally looking for a part time position. I am a dedicated hard worker and believe I would be a great asset to your team.
Overview
5
5
years of professional experience
Work History
Sales Associate
Heinemann Tax & Duty Free
01.2023 - 10.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Provided positive first impressions to welcome existing, new, and potential customers.
Bartender
Coolangatta Sands Hotel
10.2022 - 01.2023
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
Retail Sales Associate
Woolworths
09.2020 - 10.2022
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
Customer Service Cashier
Dominoes
03.2019 - 09.2020
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Server
Zambreros
10.2018 - 03.2019
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
Education
High School Diploma -
Palm Beach Currumbin State High School
Palm Beach, QLD11-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Exceptional customer service
Timeline
Sales Associate
Heinemann Tax & Duty Free
01.2023 - 10.2023
Bartender
Coolangatta Sands Hotel
10.2022 - 01.2023
Retail Sales Associate
Woolworths
09.2020 - 10.2022
Customer Service Cashier
Dominoes
03.2019 - 09.2020
Server
Zambreros
10.2018 - 03.2019
High School Diploma -
Palm Beach Currumbin State High School
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