Leonardo Nobili
Lane Cove,NSW
Summary
Reliable Claims Manager with detail- and results-oriented nature. Possessing an exceptional commitment to quality and service.
Overview
22
22
years of professional experience
Work History
Claims Manager /Payroll Administrator
North Sydney Bus Charters
01.2015 - Current
- Claims manager for a fleet of 300 buses comprising of end to end claims and claims submitted via our insurer and our legal team.
- Negotiated settlements with claimants, achieving fair outcomes while controlling costs.
- Demurrage process end to end
- Workers Compensation claims manager for the group
- Enhanced customer satisfaction with timely and accurate claims resolutions.
- Conducted thorough investigations of complex claims, gathering evidence to support decision-making processes.
- Handled complex payroll situations such as back-pay calculations, garnishments, and overtime payments with accuracy and professionalism.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Responded to employee inquiries to provide information regarding payroll deductions and related issues.
- Provided excellent customer service by addressing employee inquiries about their pays promptly and accurately.
FACILITIES MANAGER
SSM Group & NSBC Group Facilities Management
01.2011 - 01.2015
- Expanding on a previous role the focus is now on Facility management and upgrades.
- 7 Sports facilities and 2 corporate offices, currently I am in the process of moving the corporate office to a new location with sub tenants in place.
- The move will include electricity, furniture, signage, technology such as phones, servers, computers, and printers.
- Furthermore, I also look after fire certification for the sites and am in the process of a 1-million- dollar upgrade of 2 of our current sport sites where I tender and manage the process form start to completion.
- Furthermore I am also responsible for Payroll 250 staff and Insurance claims for the bus company (NSBC Group).
- Responded to building emergencies and managed repairs.
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
- Managed vendor relationships for cost-effective services, ensuring quality and timely completion of projects.
- Achieved cost savings through negotiating service contracts, leveraging long-term relationships with trusted suppliers.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Controlled expenses to meet budget requirements.
- Investigated problems and determined appropriate remedies.
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
BUSINESS MANAGER
Sydney Sports Management Group
01.2008 - 01.2011
- Appointed as Business Manager responsible for the operational management of 5 sports centres across the Sydney metropolitan area, five (5) Centre Managers and over 40 full time and casual staff
- Working closely with the Financial Controller to prepare weekly payroll, manage debtors and creditors, reconcile statements and arrange daily cash requirements for each location
- Perform periodic audits of Sports Centre records to ensure accounting and reporting requirements are met and to produce accurate weekly and monthly financial reports for the Group.
- Executed business plans to further strengthen and maximize territory sales and profits.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
CENTRE MANAGER
Sydney Sports Management Group
01.2003 - 01.2008
- Promoted to Centre Manager for the Lane Cove Tennis Centre responsible for the day-to-day operations, 15 coaches and operational staff, facilities and equipment management and sales, and the ongoing public relations and marketing activities with parents, sporting associations and local schools
- Involved in the selection rostering and management of coaching of 15 staff, delivery of education programs and in providing mentoring and support to staff at the Centre.
- Established performance metrics and conducted regular evaluations to identify areas for improvement and drive continuous growth.
- Successfully resolved client concerns by actively listening to their needs and proposing viable solutions that met their expectations.
- Coordinated events and promotions at the center, generating increased foot traffic and sales revenue through targeted marketing efforts.
Education
A+ CERTIFIED IT TECHNICIAN - Windows And Networking
CompTIA
Sydney, NSW01.2005
LEVEL 1 TENNIS COACH - Tennis Coaching
Tennis Australia
Sydney Olympic Park, NSW01.2002
DIPLOMA OF ENGINEERING - DRAFTING - Architectural Engineering
TAFE NSW
Sydney, NSW01.1999
Skills
- Communication
- Interpersonal skills
- Customer service
- Technical knowledge
- Budgeting and financial management
- Building Maintenance
- Asset Management
- Team direction
- Organizational Skills
- Project Management
- Effective Communication
- Relationship Building
Profile Snapshot
Motivated Business Manager with over 22 years’ experience in the sports and leisure management industry, professional accreditation as a coach and a drive to further his career in the community sports and recreation sector. Hardworking, reliable, and trustworthy with well-developed communication and interpersonal skills, the proven ability to engage with stakeholders at all levels, a strong commitment to delivering quality customer service and competency in a wide range of applications and computer technology.
Timeline
Claims Manager /Payroll Administrator
North Sydney Bus Charters
01.2015 - Current
FACILITIES MANAGER
SSM Group & NSBC Group Facilities Management
01.2011 - 01.2015
BUSINESS MANAGER
Sydney Sports Management Group
01.2008 - 01.2011
CENTRE MANAGER
Sydney Sports Management Group
01.2003 - 01.2008
A+ CERTIFIED IT TECHNICIAN - Windows And Networking
CompTIA
LEVEL 1 TENNIS COACH - Tennis Coaching
Tennis Australia
DIPLOMA OF ENGINEERING - DRAFTING - Architectural Engineering
TAFE NSW
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